Description

About Us

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have a long list of accomplishments including being recognized by Inc. Magazine as one of the fastest growing privately held corporations in North America.

Since our start in 1996, we have helped more than 90,000 homeowners increase the value of their property by making their homes both safer from storms and more energy efficient. We continue to revolutionize the storm protection industry powered by the most talented people with unwavering drive to be the best.

Our incredible growth has created an exciting opportunity for experienced and successful shutter installers for the Southwest Florida area. We seek motivated individuals for our roles that have an interest in both contributing to growing the company as well as their personal careers as our growth facilitates several advancement opportunities.

We are looking for a Scheduling Coordinator to join our team

Main Responsibilities: 

• Managing multiple jobs
• Submit permit applications to different County’s /Municipalities online
• Assist with scheduling Shutter/Window Inspections with customers, NOCs
• Cross trains within department for back up
• Contacts and communicates with HOAs for enforced rules of each specific community
• Maintains communication with the association members/owners
• Performs other related duties as assigned
• Receives incoming calls from customers requesting service
• Calls customers to schedule service appointments
• Creates service tickets using Sales Force
• Creates service appointments using Sales Force
• Schedules service technicians to complete jobs
• Creates Warranty Service tickets to installers
• Monitors service technicians’ completion of jobs assigned
• Follows up with service technicians up to 24 hours after the scheduling
• Re-Schedule service appointments as needed or required
• Invoices service appointments that are completed
• Processes payments using Swipe Simple
• Responds to service@stormsmart.com and Webcase requests

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

Required Skills

• Must have excellent written and verbal communication skills.
• Able to analyze and solve problems as they arise.
• High School diploma or equivalent
• One to three years of office experience
• Proficient with computers and technology
• Must have excellent people and customer service skills
• Self-motivated, self-starter, sense of urgency, personable, energetic, dependable, honest, and thorough
• Ability to work in a positive manner with other associates within cell areas and develop and maintain strong working relationships across teams and disciplines

Required Education/Experience

• High school diploma
• One to two years of related experience

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts, outdoor weather conditions, and risk of electrical shock. The employee is frequently exposed to sharp edges on panels and aluminum. The employee is occasionally exposed to wet or humid conditions (non-weather), work in high, precarious places, and vibration.
The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, and talk or hear. The employee is occasionally required to sit, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 75 pounds.

Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.