CALLING ALL SERVICE TECHNICIANS!!!! WE WANT YOU!!!!

COME JOIN A RAPIDLY GROWING AND INOVATIVE COMPANY!

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have a long list of accomplishments including being recognized by Inc. Magazine as one of the fastest-growing privately held corporations in North America. Since our start in 1996, we have helped more than 90,000 homeowners increase the value of their property by making their homes both safer from storms and more energy efficient. We continue to revolutionize the storm protection industry powered by the most talented people with an unwavering drive to be the best. We have plans to accelerate growth through geographic and product expansion both organically and through acquisitions.

Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed.

We also offer the following:

• Competitive Hourly Pay
• Health, Dental and Vision
• Company-paid Group Life Insurance
• Paid Time Off
• Holiday Pay
• Generous 401(k) plan that includes up to a 4% employer match
• Tuition reimbursement
• Company-paid Short Term Disability Plan
• Critical illness, Hospital Indemnity, and Accident plans
• Volunteer Time Off
• Parental Leave

The Shutter Service Technician is responsible for providing technical repair and service work in the field. You may install and service a wide range of Shutter applications. Screen Rolldown, Aluminum Roll downs, Accordions and various types of screens and hardware. The Shutter Service Technicians may work in varying temperatures, at varying heights and be able to use industry tools such as power tools and tools of trade. Heavy lifting is required and the ability to diagnose and survey issues with recommendations and execution of repairs. Replacement of parts as well as the replacement and installation of equipment.

Qualified Shutter Service Technicians are required to ensure that the hardware they’re responsible for servicing or repairing is kept in good working order and is correctly diagnosed if any problems arise. They should also be able to repair, replace or install our line of products and possess the competence to perform the installation and replacement process. Their general range of duties includes:

Main Responsibilities:

• Installing new hardware and complex products while ensuring that they work correctly and safely
• Educating the customers on the correct use and upkeep of their products
• Repairing broken or damaged shutters in the field.
• Assessing hardware and installation functionality and preparing product in the field.
• Educating customers to invest in necessary replacements or vital repairs to key components and hardware devices to ensure performance.
• Handling customer relations in a professional and friendly manner
• Explaining complex installation, diagnostic and repair issues in a way that’s accessible to a nontechnical audience

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Skills:

• Excellent communication and customer service skills.
• Ability to follow clear instructions.
• Enthusiastic team player.
• Good problem-solving skills.
• Exceptional attention to detail.
• Trustworthy and Honest – even when things don’t go to plan.
• Able to work solo or as a team
• General hand tool skills advantageous but not essential.
• Construction experience helpful.

Required Education & Experience

• High school diploma, GED or equivalent
• Clean - Valid Driver's license without any suspensions or moving violations with in the past 5 years.
• Prior experience in construction or related field.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.