About the Transportation Compliance Specialist Position:

The function of the Transportation Compliance Specialist role is to review and approve carrier applications and assist in ensuring that all files are compliant according to our standards and as required by Department of Transportation regulations. The right candidate for this role has deep knowledge of procedures for assessing, evaluating, and monitoring carriers for compliance with Federal laws, regulations, and guidance.

 What you’ll do:

Carrier Compliance - 75%

• Directly manage the on-boarding and continued monitoring of carrier partners. 
• Maintain current carrier profiles to manage organizational risk.
• Regularly interface with carriers to ensure they are providing safe and compliant services to Stord shippers.
• Manage the carrier vetting program and audit carrier contracts with legal counsel.
• Review carrier applications in accordance with required standards for approval.
• Develop quality assurance standards, operating procedures, programs and safety related materials.
• Participate in investigations when complaints or incidents arise and resolve issues in a professional and timely manner.
• Respond promptly to internal and external inquiries to mitigate risk for the organization.
• Create and manage effective action plans in response to compliance violations.
• Develop and generate reports that document errors and detail a clear resolution plan.
• Ensure all team members are educated on the latest regulations and processes.
• Ensure the company’s systems promote compliance with regulatory requirements and make recommendations to enhance carrier vetting and monitoring tools or procedures.
• Develop and review company policies, regularly audit company procedures, practices, and documents to identify possible weaknesses or risks.
• Advise leadership on best compliance practices and ensure compliance with policies and procedures, rules, standards, customer requirements and governmental/DOT regulatory requirements.
• Identify potential problems, work toward solutions, accept additional duties and/or responsibilities as needed.

Claims - 25%

• Manage all administration throughout the lifecycle of the claims process.
• Investigate, evaluate, and document cargo claims.
• Execute a high level of communication to all stakeholders on the status of the claim as it progresses to completion.
• Deliver key and actionable insights to improve claims process, compliance procedures, and partner experience.
• Develop scalable solutions to increase cost savings related to minimizing company claims and risks, recommending additional headcount where appropriate.

What you’ll bring:

• 1-3 years experience handling risk management (Claims and Compliance) as part of a 3PL or insurance company supporting a 3PL
• Knowledge of transportation regulations, compliance, carrier vetting tools, motor truck insurance coverage, policy details, and industry best practices
• Self-motivated, self-accountable, resourceful, and independent team member
• Excellent analytical and problem-solving skills.
• Decisive problem-solver with demeanor to take initiative and handle critical issues with tact and speed.
• Excellent communicator, both verbal and written
• Eager to learn, naturally curious, extremely responsive, organized, and have the ability to deliver news directly and effectively.
• Great time management and organizational skills
• Proven ability to multi-task and be a collaborative team player
• Strong work ethic and a high level of integrity
• Strong computer skills in Google Suite and the ability to utilize internal systems

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