BACKGROUND

Veterans and service members are at 57% higher risk of suicide than their peers who haven’t served. Since 2001, 125,000 veterans have died by suicide. If the status quo remains unchallenged, by 2030, 50,000 more lives will be lost. The problem is clear: The systems in place aren’t working; the status quo is no longer acceptable.

We’re the only national, veteran-founded-and-led nonprofit focused solely on suicide prevention in the military community. We leverage leading-edge technology and data insights, which power innovative strategies to find veterans and service members at the highest risk for suicide and deliver trauma-informed care via telehealth solutions.

What started as three veterans answering a toll-free number in 2010 has evolved into a change agent in the fight to save lives in the military community. Our vision is a nation where veterans and service members have no greater risk for suicide than any other American; our line in the sand is to reduce the military suicide rate by 40% by 2030, saving 2,400 lives per year. We work tirelessly to make it a reality and we’re growing rapidly (doubling staff, doubling revenue YoY) to meet increased demand and opportunities to save more lives. 

Learn more about our vision, theory of change, and our team by visiting https://stopsoldiersuicide.org/.

THE OPPORTUNITY

Do you want to fuel the life-saving work we do with American veterans and service members? Are you a self starter that gets excited by coaching and developing clinicians to provide best in class care to our clients? Do you thrive on supporting an exceptional team to help us save more lives faster? 

If the answer is yes, then we are looking for you to be our first Director of Client Services at Stop Soldier Suicide (SSS) and to join our dynamic team.

To accomplish the mission, it’s vital that we have an exceptional team. Mediocrity isn’t an option. Our headquarters is located in North Carolina’s Research Triangle, but our focus is finding the right teammates to make our goal a reality. We’re open to remote work for candidates outside our geographic area, provided you are flexible in accommodating various time zone differences (EST or CST preferred). 

Reporting to the Vice President of Programs, the Director of Client Services will be responsible for supporting‌ ‌the‌ ‌Vice President of Programs, Clinical Director (CD) and Wellness‌ ‌Center‌ Operations Director‌ ‌(WCOD)‌ ‌in‌ ‌providing‌ ‌high-level‌ ‌expertise‌ ‌in‌ ‌clinical‌ ‌competencies,‌ ‌suicide‌ ‌prevention‌ ‌and‌ ‌early‌ ‌intervention‌ ‌strategies,‌ ‌and‌ ‌staff‌ ‌education‌ ‌and‌ ‌training.‌ ‌Provides‌ ‌staff‌ ‌with‌‌ ‌guidance ‌and‌ ‌coaching‌ ‌as‌ ‌necessary‌ ‌to‌ ‌ensure‌ ‌SSS‌ ‌complies‌ ‌with‌ ‌relevant‌ ‌ethical‌ ‌guidelines‌ ‌and‌ ‌clinical‌ ‌best‌ ‌practices.‌ ‌Serves‌ ‌as‌ ‌the lead‌ ‌in‌ ‌helping‌ ‌staff‌ ‌manage‌ ‌high-risk‌ ‌clients‌ ‌and‌ ‌crisis‌ ‌contacts.‌ ‌Supports‌ ‌monitoring‌ ‌and‌ ‌reporting‌ ‌on‌ ‌Wellness‌ ‌Center‌ ‌(WC)‌ staff‌ ‌adherence‌ ‌to‌ ‌internal‌ ‌standards‌ ‌and‌ ‌practices, and provides oversight into distribution of client caseload across Wellness Coordinators. 

To succeed in this role, you should be growth-focused, not afraid to take risks, and thrive in a fast-paced environment. Successful candidates will model Stop Soldier Suicide’s True North competencies: Impact, Judgement, Innovation, Courage, Agility, and Inclusion.

RESPONSIBILITIES

The Director of Client Services shares our passion for saving the lives of veterans, thrives in a fast-paced environment, and will be entrusted with the following key responsibilities:

• In‌ ‌coordination‌ ‌with‌ ‌the‌ Clinical‌ ‌Director (CD),‌ ‌ensures‌ ‌client‌ ‌safety‌ ‌through‌ ‌internal‌ ‌best‌ ‌practices‌ ‌for‌ ‌crisis‌ ‌management‌ ‌and‌ ‌early‌ ‌intervention‌ ‌strategies for individuals at risk for suicide, ‌including‌ ‌protocols for reporting‌ ‌client‌ ‌crises‌ ‌to‌ ‌proper‌ ‌officials‌ ‌as‌ ‌may‌ ‌be‌ ‌necessary‌ ‌and‌ ‌warranted ‌ ‌
• Implements the policies and procedures, and all aspects of the clinical treatment model as set by the CD
• Primary responsibility for supporting, coaching, and providing supervisory guidance to the Team Managers 
• Back up crisis response for the Team Managers
• As an ‌expert‌ ‌in‌ ‌the‌ ‌clinical‌ ‌and‌ ‌nonclinical‌ ‌modalities‌ ‌used‌ ‌by‌ ‌SSS,‌ ‌provides‌ ‌continuous‌ ‌and‌ ‌ongoing‌ ‌monitoring‌ ‌of‌ ‌WC‌ ‌staff‌ ‌in‌ ‌complying‌ ‌with‌ ‌those‌ ‌modalities; ‌provides staff‌ ‌with‌ ‌meaningful‌ ‌and‌ ‌timely‌ ‌feedback‌ ‌in‌ ‌performance‌ ‌improvement‌ ‌ ‌
• In‌ ‌coordination‌ ‌with‌ ‌CD and the WCOD,‌ ‌monitors‌ ‌and‌ ‌reports‌ ‌on staff‌ ‌compliance‌ 
• Evaluate current SOPs regarding quality assurance (QA) for the Team Manager role
• Assess and set timeframes, for weekly QA checkpoints by Team Managers
• Assists with feedback to the Wellness Center Team Managers, Compliance Manager, and Clinical Director, regarding individual team member performance after reviewing client calls and files.
• Consults with Compliance Manager on further development and implementation of Wellness Center Quality Assurance Model and recommends adjustments as appropriate.
• Completes weekly robust Wellness Coordinator Caseload reviews to establish adherence to program model implementation and assess for caseload weight distribution discrepancies
• Maintains‌ ‌professional‌ ‌knowledge‌ ‌and‌ ‌required‌ ‌licensure‌ ‌through‌ ‌continuing‌ ‌education,‌ ‌skills‌ ‌training‌ ‌workshops,‌ ‌professional‌ ‌publications,‌ ‌personal‌ ‌networks,‌ ‌and‌ ‌participation‌ ‌in‌ ‌related‌ ‌professional‌ ‌development‌ ‌opportunities‌ ‌and‌ ‌activities‌ ‌
• In‌ ‌coordination‌ ‌with‌ ‌CD,‌ ‌identifies‌ ‌education‌ ‌and‌ ‌training‌ ‌needs‌ ‌of‌ ‌SSS‌ ‌partners‌ ‌and‌ ‌the‌ ‌community‌ ‌and‌ ‌assists‌ ‌in‌ ‌facilitating‌ ‌or‌ ‌providing‌ ‌such‌ ‌trainings‌ ‌
• Prepare‌ ‌internal‌ ‌reports‌ ‌and‌ ‌activity‌ ‌summaries‌ ‌as‌ ‌required‌ ‌
• Perform‌ ‌such‌ ‌other‌ ‌duties‌ ‌as‌ ‌may‌ ‌be‌ ‌assigned‌ ‌or‌ ‌required‌ ‌to‌ ‌ensure‌ ‌success‌ ‌of‌ ‌the‌ ‌organization‌ ‌

QUALIFICATIONS

We’re looking for individuals who are committed to the mission, vision, and values of Stop Soldier Suicide. In addition, the Director of Client Services should possess the following key attributes:

• Commitment‌ ‌to‌ ‌the‌ ‌mission‌ ‌of‌ ‌SSS‌ ‌to‌ ‌reduce‌ ‌veteran‌ ‌suicide‌ ‌to‌ ‌civilian‌ ‌parity‌ ‌by‌ ‌2030‌ ‌
• Graduation‌ ‌from‌ ‌an‌ ‌accredited‌ ‌college/university‌ ‌with‌ ‌a‌ ‌master’s‌ ‌degree‌ ‌in‌ ‌counseling,‌ ‌social‌ ‌work,‌ ‌psychology,‌ ‌or‌ ‌closely‌ ‌related‌ ‌field‌ ‌
• Current‌ independent ‌license‌ ‌as‌ ‌a Psychologist, ‌LPC,‌ ‌LCSW ‌or‌ ‌related‌ ‌field ‌
• Minimum‌ ‌of‌ eight ‌years‌ ‌post-graduate‌ ‌experience‌ ‌in‌ ‌social‌ ‌work,‌ ‌psychology,‌ ‌counseling, or‌ ‌a‌ ‌closely‌ ‌related‌ ‌field,‌ ‌including‌ ‌at least five years of supervisory‌ ‌experience‌ ‌ ‌
• Minimum‌ ‌of‌ ‌two‌ ‌years'‌ ‌‌experience‌ ‌working‌ ‌with‌ ‌a‌ ‌clinical‌ ‌team‌ in a‌ ‌crisis‌ ‌management‌ ‌or suicide prevention environment is highly preferred
• Background‌ ‌and‌ ‌experience‌ ‌in‌ ‌the‌ ‌field‌ ‌of‌ ‌suicide‌ ‌prevention,‌ ‌early‌ ‌intervention‌ ‌and‌ ‌treatment,‌ ‌including‌ ‌proficiency‌ ‌in‌ ‌one‌ ‌or‌ ‌more‌ ‌clinical‌ ‌modalities‌ utilized by SSS ‌is‌ ‌highly‌ ‌preferred‌ ‌
• Proficiency‌ ‌in‌ ‌performing‌ ‌suicide‌ ‌risk‌ ‌assessment‌ ‌and‌ ‌crisis‌ ‌response‌ ‌planning‌ ‌is‌ ‌highly‌ ‌preferred
• Military‌ ‌background‌ ‌and/or‌ ‌experience‌ ‌working‌ ‌with‌ ‌veterans‌ ‌or‌ ‌active‌ ‌duty‌ ‌personnel‌ ‌is‌ ‌highly‌ ‌preferred‌ ‌ 
• Proven ability ‌to‌ ‌support‌ ‌and‌ ‌motivate‌ ‌staff,‌ ‌encourage‌ ‌and‌ ‌nurture‌ ‌professional‌ ‌development‌ ‌and‌ ‌personal‌ ‌growth,‌ ‌and‌ ‌help‌ ‌build‌ ‌a‌ ‌strong‌ ‌and‌ ‌productive‌ ‌teams‌ ‌ ‌
• Ability‌ ‌and‌ ‌sensitivity‌ ‌in‌ ‌working‌ ‌with‌ ‌a‌ ‌variety‌ ‌of‌ ‌clients‌ ‌with‌ ‌diverse‌ ‌educational,‌ ‌lifestyle,‌ ‌ethnic,‌ ‌and‌ ‌cultural‌ ‌origins‌ ‌
• Effective‌ ‌organizational‌ ‌and‌ ‌time-management‌ ‌skills‌ ‌including‌ ‌ability‌ ‌to‌ ‌prioritize‌ ‌and‌ ‌problem-solve‌ ‌through‌ ‌difficult‌ ‌and‌ ‌stressful‌ ‌situations‌ ‌
• Ability‌ ‌to‌ ‌present‌ ‌a‌ ‌positive,‌ ‌friendly‌ ‌manner‌ ‌in‌ ‌all‌ ‌situations‌ ‌and‌ ‌be‌ ‌flexible‌ ‌and‌ ‌adaptive‌ ‌to‌ ‌change‌ ‌
• Ability‌ ‌to‌ ‌work‌ ‌independently,‌ ‌as‌ ‌well‌ ‌as‌ ‌within‌ ‌a‌ ‌team-focused‌ ‌environment‌ ‌ ‌
• Ability‌ ‌to‌ ‌employ‌ ‌professional‌ ‌judgment,‌ ‌critical-thinking‌ ‌skills,‌ ‌and‌ ‌diplomacy‌ ‌ ‌
• Be‌ ‌creative,‌ ‌with‌ ‌a‌ ‌positive‌ ‌“can‌ ‌do”‌ ‌attitude‌ ‌that ‌continuously‌ ‌seeks‌ ‌to‌ ‌identify‌ ‌and‌ ‌take‌ ‌advantage‌ ‌of‌ ‌opportunities‌ ‌for‌ ‌improvement‌ ‌
• Strong‌ ‌commitment‌ ‌to‌ ‌producing‌ ‌measurable‌ ‌outcomes‌ ‌ ‌
• Ability‌ ‌to‌ ‌pass‌ ‌all‌ ‌required‌ ‌background‌ ‌checks‌ ‌and‌ ‌pre-employment‌ ‌qualifiers‌ ‌ ‌

KEY PERFORMANCE INDICATORS (KPIS)

• Meeting and continuously improving adherence to model fidelity and clinical oversight and supervision of the Wellness Coordinators on a quarterly and annual basis. 
• Continuous monitoring and reporting to the WCCD on the achievement of key Wellness Center performance benchmarks, providing effective and independent crisis management backup, consistent administrative and personnel oversight, and other relevant organizational standards.

CORE COMPETENCIES (OUR TRUE NORTH)

Teammates are evaluated on and expected to model Stop Soldier Suicide’s True North competencies: Impact, Judgement, Innovation, Courage, Agility, and Inclusion.

Impact: Consistently delivers quality results; demonstrates a passion for winning, strong work ethic, a bias for action and commitment to achieving life-saving work with integrity, honesty, and in accordance with our values.

Judgment: Makes data-based decisions with decisiveness, balancing short-term and long-term considerations and ensuring decisions advance the SSS mission.

Innovation: Identifies and champions new ideas, continuous improvements, and transformative solutions that enable us to better achieve our mission of serving service members and veterans.

Courage: Communicates with candor and transparency and demonstrates the confidence to make tough decisions, take smart risks, and question actions that are inconsistent with our values. 

Agility: Continuously learns and adapts to obstacles, setbacks or uncertainty with tenacity and resolve; embraces change and challenges as opportunities to learn new skills and grow.

Inclusion: Win as one by demonstrating unwavering respect for teammates, freely sharing information, collaborating with and supporting your colleagues, and leveraging differences that make us stronger. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The majority of the work required is performed in an office environment (a blend of virtual and office in light of COVID-19) with the flexibility to be remote. The team member must be able to effectively maneuver within the office area and perform essential functions necessary to perform the job duties and meet the OKRs described above.

SALARY AND BENEFITS

This is a full-time, exempt position. Salary is commensurate with experience. Stop Soldier Suicide offers a benefits package for full-time teammates that includes personal time off, parental leave, military leave (as applicable), medical, dental, vision and life insurance, short and long term disability benefit, Employee Assistance Program, and a matching retirement plan.

RECRUITING PROCESS

Applications will be reviewed on a rolling basis. A recruiter will be in touch to discuss next steps.

Stop Soldier Suicide is committed to nondiscriminatory employment practices that are fully compliant with all federal, state and local laws and regulations, including making reasonable accommodations for its disabled employees as set forth in the Americans with Disabilities Act.