Administrative Manager of Operations - Cancer Center

Position Summary

At Stony Brook Medicine, the Administrative Manager of Operations - Cancer Center manages and coordinates activities of Insurance Authorizations and Financial Navigation teams of the Cancer Center across sites. This role is key to ensuring the smooth functioning of staff and processes for cancer patient care delivery – providing the glue between the clinical care team, the revenue cycle team and the patient.

Duties of the Administrative Manager of Operations - Cancer Center may include but are not limited to the following:

• Streamline operations and effectively apply new concepts and techniques for positive outcomes. Identifies and implements technology to improve operations. Analyzes and develops internal processes and implements procedures and policies to improve and coordinate operations across front desk, revenue cycle, back office, call center and the care team.
• Anticipates and recommends both big picture and micro-processes to drive higher volume patient and referral base satisfaction and overall improve the efficiency of the Center.
• Works with other leaders and senior leadership to development strategic plans for new programs and care models and improved workflow. Implements and manages those plans.
• Prepares and reviews operational reports and schedule analytics to ensure efficiency and access for new and ongoing patients. Recommends and implements process changes to ensure ongoing efficiencies.
• Plans budgetary needs by analyzing short and long-term program plans. Works with cancer center leadership to ensure completion of data/ tracking, metrics, reports and analytics and budget monitors for the center.
• Responsible for HR and personnel including hiring, performance appraisals, training, staff disciplinary activity and salary recommendations. Develops and executes training/mentoring and orientation programs, quality improvement processes and other projects, including the development of SOPs.
• Implements metrics, dashboards and quality assurance programs to support great efficiencies and to meet organizational standards.
• Possesses a high level of initiative and motivation, and exceptional organizational, oral and written communication abilities. Superior interpersonal skills. Must be comfortable with all levels of staff and be able to multitask while handling frequent interruptions. Ability to work in a team as well as independently.
• Identifies and implements technology to improve operations.
• Proactively address issues with patients, physicians, staff and management.
• Participate in daily and weekly huddle with administrative team, nurses and physicians and other members of the management team to ensure efficiently run physician clinics.
• Demonstrates ability to answer any questions that might arise when dealing with patients, physicians, or any matters regarding the department/division/physician office.
• Demonstrates proficiency in data capture and reporting, information technology and EMR systems. Works with IT department as necessary.
• Implements policies to ensure patient’s safety and quality care and insures that rules and policies are enforced.
• Supervises and evaluates cancer center staff.
• Participates in various inter-departmental and hospital committees as assigned.
• Manage Insurance Authorizations and Financial Navigation teams.
• Performs other related duties.

Qualifications

Required: Bachelor's degree in Business, Healthcare Administration, Public Administration, Public Health, or related field. At least 3 years of experience in a healthcare management capacity. Knowledge of operational analysis and decision-making techniques for resource allocation and organizational effectiveness. Strong computer application skills (including Microsoft Excel, databases and reporting). Strong leadership and problem solving skills. Excellent written, oral, and interpersonal communication skills.

Preferred: Master's degree. 2 or more years of Cancer Center financial clearance and/or financial navigation experience.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4-panel drug screen*
• Meet Regulatory Requirements for pre-employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

• The hiring department will be responsible for any fee incurred for examination.

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as $67,623 - $79,636 / year.

The above salary range (or hiring range) represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

In addition, all UUP positions have an additional $3,087 for location.

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and state pension that add to your bottom line.