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Job Title: Guest Services/Reservation Agent
Manager Title: Guest Services Manager
Department: Guest Services
Pay: $15-$17/per hour
Position Summary
As a member of the Guest Services team, the Guest Services Agent will handle guest concerns and questions regarding their vacation from the time they are quoted a price until the time they check out of the property. Team members will work in multiple systems and work with multiple departments and third-party vendors to ensure the Guest has an optimal vacation experience throughout the guest life cycle based on Stoney Brook's culture, motto, and standard operating procedures put in place. Guest Services Agents will assist with all things relative to the guest experience including, but not limited to, booking, quoting, moves, transfer bookings, maintenance requests, troubleshooting, management of critical guest documents, and cancellations/refunds.
Duties & Responsibilities
Qualifications
Stony Brook Cabins is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Full Time
Accommodations
$27k-35k (estimate)
05/16/2024
05/31/2024
stonybrooklodging.com
Gatlinburg, TN
<25
Accommodations