Responsibilities:

MANUFACTURING CUSTOMER SERVICE EXP. a plus

• Reviewing, entering, and acknowledging customer orders accurately and efficiently in accordance with company policies and procedures.
• Responding to customer sales requests , lead times and current order status in a prompt and professional manner, and communicating customer requests, concerns, and expectations through the proper channels within the organization.
• Organizing daily shipments to customers

Requirements:

• Effective telephone communications skills
• Reliable and able to work with attention to detail
• Work well in a team environment
• Previous experience in customer service preferred
• Demonstrated proficiency in time management and customer conflict resolution
• Possess excellent computer application/data entry skills with Microsoft Office software with a focus on excel & word
• Experience with customer based web portals is a plus
• Must be able to handle multiple priorities, be self motivated and possess problem solving skills

Job Type: Full-time

Pay: Hourly based on experience

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday with some after hours communication when necessary

Work setting:

• In-person