Banquet Captain Job Description

REPORTS TO: Catering & Event Concierge, GM (Marlow’s Tavern), & Director of Sales

DEPARTMENT: Banquet Operations

GENERAL PURPOSE

Lead Banquet Team in the serving of guests during banquet functions to achieve the ultimate guest experience through quality and compliance with Marlow’s Tavern and Legacy Hotel Partners policies and procedures.

ESSENTIAL DUTIES/ RESPONSIBLITIES

• Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate. 
• Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean. 
• Make contact with group representatives. Explain how to make contact if needed throughout function. 
• Communicate all BEO changes to catering office and affected departments. 
• Coordinate with banquet staff set-ups, changes and time schedules for all functions. 
• Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function. 
• Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean. 
• Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.
• Comply with attendance rules and be available to work on a regular basis. 
• Perform any other job-related duties as assigned.

Other duties/ Responsibilities

Participate in all special project. Task forces, in house meetings and committees, as required.

SUPERVISORY DUTIES

5 employees

JOB QUALIFICATIONS

Knowledge

Requires advanced knowledge of the principles and practices within catering, food and beverage and hospitality professions. This includes our guest’s needs assessment, meeting quality standards for services and evaluation of guest satisfaction. Know meeting room setups and capabilities and have ability to make occasional decisions which are generally guided by established policies and procedures. Good oral and communication skills. Must have professional appearance and attitude.

Skills

Excellent hearing necessary for verbal interactions with guests and associates.

Excellent vision necessary to view setups.

Excellent speech communication skills required for verbal interaction with guests and associates.

Excellent literacy necessary to read BEOs.

Abilities

Lifting pushing, pulling, and carrying tables, chairs, boxes (50lb. maximum) occasionally.

Bending/kneeling required for taping down cords, skirting tables, picking up floor after function, occasionally.

Mobility- ability to service clients on a moment’s notice, variable distance 100%.

Continuous standing- function observation, client site inspections.

Climbing stairs

Driving- distance varies

Education/ Formal Training

One to two years of post-high school education.

Experience

Two to three years in a related position with this company or other organizations(s).

Material/Equipment Used

Operation of computer, Telephone, calculator and vacuum.

Employees are held accountable for all duties of job

Reasons to join our team include:

• Flexible Hours
• Paid Vacation
• Medical, Vision, Dental Insurance Offered
• Room for Advancement

Marlow’s Tavern is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.