Overview :

As a skilled technician, you'll have the opportunity to troubleshoot and maintain cutting-edge mechanical and electrical equipment at customer facilities.

This dynamic role offers a unique blend of hands-on technical work, customer interaction, and travel opportunities, making it an ideal choice for those seeking a challenging and rewarding career.

Pay : $25-$35 / hr

Travel bonus : $50 / day for more than 4 hours at a customer's facility and required to remain overnight, additional bonus for international travel

Job Responsibilities :

• Diagnose and resolve technical issues with mechanical and electrical equipment at customer sites, ensuring efficient operations.
• Provide remote support by troubleshooting and resolving service requirements over the phone.
• Collaborate with suppliers to address technical challenges and find effective solutions.
• Travel domestically and internationally to customer locations, ensuring timely and effective service delivery.
• Conduct thorough assessments and make recommendations for repairs or replacements as needed.
• Adhere to customer plant and safety regulations while on-site, ensuring a safe working environment.
• Document service activities in detailed reports, ensuring accurate record-keeping and follow-up.
• Maintain open communication with customers, conducting follow-up calls to verify issue resolution or schedule future support.
• Facilitate warranty and non-warranty claims with customers, ensuring a smooth and efficient process.
• Stay up-to-date with current products and equipment, continuously expanding your technical knowledge.
• Be available for on-call rotations, ensuring prompt response to customer needs.
• Assist other department staff and take on temporary or permanent assignments as defined by the manager.

Requirements :

• High school diploma or equivalent, with additional training in tooling, manufacturing, or tool and die preferred.
• 3-6 years of hands-on experience in a mechanical / electrical environment.
• Ability to work in a multi-disciplined engineering environment, often under pressure.
• Proficiency in reading drawings, reference manuals, and assembly system instruction guides.
• Ability to quickly learn and understand complex assemblies and components.
• Excellent interpersonal and commercial skills.
• Eligibility and willingness to travel domestically and internationally within 30 days of hire.

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