1 Customer Success Representative Job in North Sioux, SD
Sterling Computers is Hiring a Customer Success Representative Near North Sioux, SD
Title: Customer Success Representative
Location: North Sioux City, SD
Reports to: Manager of Customer Success
Job Description: Customer Success Representative’s interact with customers to ensure that our customer satisfaction levels are consistently world class. It is the responsibility of the Customer Success Representative to communicate with customers pre-and post-delivery of products and or services to inquire accuracy, completeness and timeliness of the order and the overall satisfaction of our customers. The Customer Success Manager will identify any issues or problems with sales orders, and will work closely with Account Managers, Purchasing, and Accounting to rectify those issues or problems in the best interest of the customer and Sterling. The Customer Success Representative will handle all RMA’s for their respective sales department. They will manage POP dates, software renewals, utilization, and warranty information.
Required Technical Skills: The Customer Success Representative should have proficiency in Microsoft Word, Excel, Outlook, Adobe Acrobat Professional, and Salesforce or similar CRM.
Required Education/Experience: The Customer Success Representative should have a minimum of 3 years of experience in customer service.
Requirements:
- Able to communicate via phone / email with customers and communicate, coordinate, and work effectively with coworkers
- Very organized. Detailed and task-oriented worker
- Possess a strong work ethic and team player mentality
- Capable of working in a high-paced, demanding sales environment
- Capable of understanding and working within a well-defined process workflow
- Customer service-oriented mentality. Willing to go the extra mile to satisfy customers.
- Problem solving ability.
- Basic, general knowledge of IT products
Primary Responsibilities:
- Receive customer requests for assistance and issues via email and phone, address issues and coordinate with account managers to appropriately respond
- Communicate with distributors, manufacturers, partners to ascertain product shipment information and order status
- Accurately and quickly document software and license information
- Maintain detailed records of sales activity in Salesforce
- Coordinate and communicate with Sterling’s order management reps to ensure timely shipment and delivery of product to meet customer delivery schedules
- Assist customers in resolving delivery issue/ returns
Applicants must have the legal right to work in the United States. Sterling does not provide immigration or work visa sponsorship.
Sterling Computers is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state or applicable local law.
Job Summary
Full Time
IT Outsourcing & Consulting
$60k-83k (estimate)
04/07/2024
06/05/2024
NUNGAMBAKKAM, TAMIL NADU
25 - 50
1999
KARUNAKARAN PONNURANGAM
<$5M
IT Outsourcing & Consulting
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The job skills required for Customer Success Representative include Customer Satisfaction, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
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Leverage as many data points as possible to create a comprehensive customer profile.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
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The customer success manager should understand these emotions and feelings and respond accordingly.
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A CSM must have this skill to understand and feel what customers feel.
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Step 3: View the best colleges and universities for Customer Success Representative.
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