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Stepp’s Towing and Heavy Transport is looking for a Dispatch Manager which is responsible for maximizing logistical efficiencies of all calls, ensuring timely customer communication and call quality from start to finish, leading to top notch customer experiences. This individual would be proactive in every manner and seek ways to improve the internal processes and results program-wide. The Dispatch manager will understand that they will attend and conduct regular business meetings, be able to track, communicate, show, and report performance metrics to the management team. The right candidate will have extensive experience with supervising and coaching team members and be able to complete performance reviews to ensure maximum quality and production of direct reports. This position actively coordinates and oversees all functions of the 24/7 three shift department including truck dispatching and communication with drivers and customers and must be able to create weekly shift schedules that staff the center for proper coverage, but also remain within budget.
Candidates for this role should be experienced, highly organized, have a proactive nature and thought process, enjoy working with people, and possess a strong work ethic. A background in call center or dispatch center operations is required, and customer service, technical support, or back-office experience preferred.
Essential Functions:
Qualifications:
Work Schedule:
Salary:
Benefits:
Chasing the Dream, Not the Competition.
Drug Free Workplace
Background Check Required
Stepp’s Heavy Transport is an Equal Opportunity Employer.
Military Veterans are Encouraged to Apply.
Full Time
$53k-72k (estimate)
05/02/2024
05/20/2024
steppstowing.com
TAMPA, FL
25 - 50
Private
JAMES STEPP
$10M - $50M
Transportation