ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems and replaces defective components when necessary.
• Ability to configure and troubleshoot in a virtualized network environment – VMware, Hyper-V or other hypervisor.
• Maintain web filter policies to secure ingress and egress Internet traffic to maintain corporate security standards.
• Provides real time escalation response for support issues.
• Communicates with other departments to report and resolve Network related problems.
• Fully utilizes change management procedures and provides input for process improvement.
• Work with vendors to resolve complex network problems.
• Analyzes business requirements to develop technical network solutions and their framework.
• Keeps informed in latest industry news, trends, products, services, and competitors and then makes suggestions for improvements.
• Maintains integrity and relevance of systems data and network management tools.
• Consult with users and evaluate requirements, recommend designs, provide cost analyses, plan projects, and coordinate tasks for installation of data networks.
• Analyze and resolve technical problems for established networks.
• Test and implement network hardware and software.
• Provide network documentation, training, and guidance to computing system clients.
• Serve as technical specialist in network problems and emergencies.
• Troubleshoot and resolve network production problems.
• Conduct technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
• Recommend network solutions for short-, medium-, and long-range network projects.
• Assist Network Architect with planning and layout for new hardware or modifications to existing layout.
• Work as a team member with other technical staff to ensure connectivity and compatibility between systems.
• Maintain confidentiality regarding the information being processed, stored or accessed by the network.
• Document network problems and resolutions for future reference.
• Performs other tasks as assigned by management.
• Participate in afterhours on-call rotation with other team members.

EDUCATION AND/OR EXPERIENCE

• Bachelor's degree or equivalent work experience
• 5-10 years of related network analysis experience and/or training
• Expert knowledge of large-scale IP Networks and the ability to perform complex troubleshooting across several technology platforms in a production environment;
• Experience with server administration, switches, TCP/IP, routing protocols (OSPF, BGP, VRRP)
• Familiarity with data communications
• Equivalent combination of education and experience

CERTIFICATES, LICENSES, REGISTRATIONS  

• CCNP R&S level certification is preferred.