Are you passionate about enhancing patient experiences and playing a pivotal role in a mission-driven company? If so, Stella Center may be the perfect place for you!

Stella Center is a leading provider of breakthrough mental health treatments for stress, anxiety, depression, and symptoms of trauma. Our treatment approach pairs psychotherapy with cutting-edge modalities such as Stellate Ganglion Block (SGB), ketamine, Spravato and TMS to help our patients achieve lasting relief. We are a community of compassionate professionals who support each other and our patients throughout their healing journey.

About the Role:

We are seeking an experienced and motivated Medical Office Manager to join our Boston clinic. In this impactful role, you will:

• Patient Experience
• Ensure each patient's journey is smooth and comforting, from warm welcomes to post-treatment care.
• Manage patient inquiries through emails, calls, and in-person interactions with empathy and professionalism.
• Operations and Communication
• Manage patient scheduling, electronic file management, and general office operations, ensuring efficiency and organization.
• Act as a communication bridge between patients and the clinical team.
• Maintain and stock office supplies, purchase office and patient refreshments, creating a welcoming and organized space.
• Be the clinic's point of contact for all internal and external parties.
• Help coordinate open houses and information sessions with members of the broader mental health community.
• Administrative Support
• Manage new patient interest.
• Process billing and manage billing investigations (BIs).
• Secure prior authorizations as needed.
• Educate patients on billing and their financial responsibilities.
• Manage specialty pharmacy shipments.

Qualifications:

• At least 5 years of experience in a similar role in healthcare.
• Experience in billing and insurance navigation.
• Excellent communication and interpersonal skills and a genuine desire to support patients during their treatment journey.
• Proficiency in Google Suite, Microsoft Office, and CRM systems, Healthcare EMR systems (DrChrono is a plus).
• Exceptional attention to detail, organizational skills, and the ability to thrive in a fast-paced environment.

Preferred:

• Knowledge of EMR systems and mental health care.
• Prior TMS and/or Spravato clinic experience (especially with pre-authorization experience).
• Experience with insurance pre-authorizations.
• Bachelor's degree.

What We Offer

• Competitive compensation and benefits package
• Benefits Package:
• Medical, Dental, and Vision Coverage
• 401K
• Competitive Paid Vacation Policy (including wellness days)
• All Major Holidays Observed (Including Juneteenth, your birthday, and a floating holiday)
• A supportive and collaborative work environment
• A mission-driven organization that makes a positive impact on people’s lives

Why work with us?

At Stella, we believe that diversity, equity, and inclusion are essential values that enrich our work environment and enhance our ability to serve diverse communities. We strive to integrate these values into every aspect of our organization, from hiring and training to policies and practices. We recognize that we have a responsibility to foster a culture of respect, empathy, and collaboration among our team, patients, and partners. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.

Ready to Make an Impact?

If you are a highly motivated and experienced Medical Office Manager with a passion for patient-centered care and a desire to contribute to our mission, we encourage you to apply. We can't wait to hear from you!

Job Type: Full-time

Pay: $52,000.00 - $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• No weekends

Application Question(s):

• Do you have experience working in Mental Health?
• Do you have prior TMS and/or Spravato clinic experience (especially with pre-authorization experience)?

Experience:

• Billing and Insurance Navigation: 2 years (Required)
• Health Care: 5 years (Required)

Ability to Commute:

• Brookline, MA 02446 (Required)

Work Location: In person