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Manager
Job Description
Summary Description : The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant.
The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his / her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission.
The Manager will partner directly with his / her Restaurant and General Manager and will receive market level support from his / her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Department : Operations - Restaurant
Reports to : General Manager
FLSA : Exempt
Direct reports : Trainers and all Restaurant Associates
1. RESPONSIBILITIES : Major functions / tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and On-Going Accountabilities
Specific Duties and Responsibilities
Customer Satisfaction : Build the business by relentlessly pursuing excellence and growing customer traffic over prior year :
Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service
Sales Growth, TCT
Immediately address Guest concerns and complaints utilizing the Steak 'n Shake Guest Recovery Model - L.E.A.R.N.
Sales Growth, TCT
Ensure Guests are immediately recognized upon entering and as they are leaving
Sales Growth, TCT
Motivate all Associates to deliver great hospitality toward all guests and other associates
Documentation, Coaching form, Sales Growth, TCT
Create a positive team environment with knowledgeable associates working together through shift huddles and ongoing coaching
Documentation, Sales Growth, TCT
Brand Protection : Operate in accordance with our Quality, Service and Cleanliness Standards(QSC) and other food safety practices, delighting our Guest with outstanding fresh food and training our valuable people :
Execute the 14 point walk using the Three in One tool†ensuring the facility is radiant, the associates are motivated, the stations are appropriately set up / re- stocked for meal periods, and constantly moving through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved
Documentation, QSC, TCT, Food Safety, Sales Growth
Interview candidates using the Select the Best 1st interview guide and recommend
enthusiastic / Guest centric candidates to the General Manager for employment
Select the Best
Ensure associates are effectively trained using the Steak 'n Shake training program, Earning your Wings
Documentation, Training Scorecard
Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Documentation, Food Safety Audits, QSC
Assign and verify all side work is accurately and efficiently completed
Verify accurate adherence to the Prep and Pull and cooling charts as well as complete HACCP and line checks on assigned shift ensuring food quality and quantity
Documentation, Food Safety Audits, QSC
Ensure all Safety procedures and policies are strictly adhered to
Documentation, QSC, Accident Claims
Financial Growth : Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices :
Deploy associates appropriately as planned on the Schedule and Line up sheets
Labor Control, Sales Growth, TCT, FRR
Ensure appropriate staffing levels of well-trained associates on assigned shifts
Sales Growth, TCT, Comps.
Complete shift and daily inventory and accurately post into the back office POS System
Food Cost, FRR
Check in food delivery, ensure proper storage and post-delivery into the POS.
Food Cost, FRR
Complete food order based on commissary order guide and enter into ordering system
Food Cost, Inventory levels, FRR
Maintain strict adherence to cash handling and banking policies and procedures
COC, FRR
Complete shift tools and administration duties as assigned by General Manager
Documentation
2. SCOPE : Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.e
3. KEY RELATIONSHIPS : Position’s key contacts and relationships.
Primary :
Secondary :
4. REQUIREMENTS : Typical minimum requirements to perform the job.
5. KEY PERFORMANCE INDICATORS : Key indicators to be used to measure job performance.
6. CAREER PATH : Logical positions along the career path, vertical and / or lateral.
Last updated : 2024-04-29
Full Time
Restaurants & Catering Services
$77k-95k (estimate)
05/01/2024
05/10/2024
steaknshake.com
MOBILE, AL
15,000 - 50,000
1934
Private
JACOB NEVISON
$200M - $500M
Restaurants & Catering Services
Steak n Shake owns and operates restaurants.