We are looking for a motivated and outgoing personality to join our Sales and Front Desk Team in a hybrid sales/desk position!

Purpose: This position would assist with incoming sales calls and coordinating groups as well as performing front desk tasks, helping with breakfast and social hour in the evening as needed, and being a welcoming face for the hotel.

Responsibilities:

• Performs general duties including typing, dictation and answering telephone for sales and the front desk.
• Details BEO's for all meeting events
• Processes all paper flow in and out of Sales management offices.
• Maintains a filing system of reports and pertinent records and keep accurate records of contacts, sales, and purchases.
• Provides professional and courteous guest service at all times.
• Be available on nights, weekends, and holidays.
• Qualifies all prospective leads.
• Meets with and maintains rapport with individuals and contacts in order to produce groups and/or convention business, to include guest room, meeting space, services and catering/banquet sales for both the group and transient markets.
• Attends all high-profile events hosted in the hotel.
• Schedules group rooms, conventions, and business group activities and meetings at the hotel.
• Enforces sales related policies and procedures.
• Develops and maintains client files.
• Prepares reports as outlined including, but not limited to Productivity Reports, Weekly Plans, Sales Call Reports, Market Share Analysis and Forecasts.
• Attends weekly staff, BEO, and revenue management meetings.
• Will work 2-3 front desk shifts per week.
• Cross train with front desk staff and breakfast attendant staff to assist with guest interactions.
• All other duties as assigned by the Management Company.

Benefits

• Hilton Team Member Travel Discounts
• Tuition Assistance Program
• Employee Referral Program
• Vision/Dental Insurance and more!

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Lakeland, FL 33811: Relocate before starting work (Required)

Work Location: In person