4 guest service agent jacksonville west Jobs in jacksonville, fl
Hampton Inn Jacksonville/Ponte Vedra is Hiring a Guest Service Agent Near Jacksonville, FL
Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests and ensuring their satisfaction throughout their stay. This is a great opportunity for someone with excellent communication skills and a passion for hospitality.
Duties:
- Greet guests upon arrival and provide them with information about the hotel and its amenities
- Assist guests with check-in and check-out processes, including handling payments and issuing room keys
- Answer phone calls and respond to guest inquiries in a professional and timely manner
- Provide recommendations for local attractions, restaurants, and entertainment options
- Handle guest complaints or concerns with patience and professionalism, striving to resolve issues to the guest's satisfaction
- Coordinate with other hotel departments to ensure smooth operations and guest satisfaction
- Perform night audit duties as needed, including reconciling accounts and preparing reports
Qualifications:
- Previous experience in guest relations or customer service is preferred
- Familiarity with phone systems and hotel management software is a plus
- Excellent phone etiquette and communication skills
- Bilingual or multilingual abilities are highly desirable
- Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy
- A positive attitude and a genuine desire to provide exceptional service to our guests
- Flexibility to work evening, weekend, and holiday shifts as required
We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about delivering outstanding customer service in a hospitality setting, we would love to hear from you. Apply now to join our team as a Guest Service Agent!
Job Type: Full-time
Pay: $14.00 - $14.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Ability to Relocate:
- Jacksonville Beach, FL 32250: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
$26k-35k (estimate)
05/02/2024
08/29/2024
The job skills required for Guest Service Agent include Customer Service, Guest Service, Problem Solving, Communication Skills, Guest Relations, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Agent positions, which can be used as a reference in future career path planning. As a Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Agent. You can explore the career advancement for a Guest Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.
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