StateServ provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states.

Essential Functions

Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.
1. Increases the site’s level of effectiveness by recruiting, selecting, orienting, training, coaching and managing the performance of warehouse and delivery technician staff in a manner that embraces StateServ’s values of compassion, service, integrity, innovation and growth.
2. Oversees and manages site operations to ensure that all office and warehouse procedures and controls are aligned with Company standards as well as federal, state and CHAP regulations and guidelines. This includes but is not limited to training for and enforcement of safety standards, inventory control, equipment handling and warehouse conditions.
3. Monitors operations and expenses to ensure maximum profit margins. This includes but is not limited to monitoring staffing levels and related labor costs, site expenditures, asset equipment utilization and inventory.
4. With guidance from senior leadership, develops and prepares an annual site budget and manages to budgetary targets. Monitors YTD progress and corrects/modifies operational direction when necessary to achieve targets.
5. Ensures service targets are met by effectively scheduling, supervising, and participating as needed, in delivery activities which occur during business and after-hour time periods, including achieving all time constraints and contract service levels.
6. Oversees inventory baseline counts, recovery procedures of all lost and damaged equipment, equipment marking and tagging procedures, and the verification of equipment for proper working condition and sanitization.
7. Partners with the fleet management to ensure that routine maintenance and vehicle upkeep is addressed on all site trucks and vans.
8. Organizes on-going staff meetings, training activities and continuing education on equipment, new procedures and processes.
9. With the appropriate sense of urgency and dedication to service, addresses and resolves non-routine and escalated service related issues and challenges from patients, hospices and others. Ensures relationships and service integrity are maintained while implementing win-win outcomes.
10. Follows the safety program and adheres to Occupational Safety and Health Administration (OSHA) guidelines to reduce work-related injuries

Marginal or Additional Functions

1. Assists senior leadership in developing, interpreting and implementing new polices as requested or appropriate.
2. Maintains a presence in the local market to maintain and build relationships. This may include performing and hosting in-service trainings, visiting clients and proactively communicating to ensure open channels of feedback.
3. Perform additional duties as requested or assigned.

Supervisory and Managerial Responsibility

Direct management and oversight of Lead Technicians, Durable Medical Equipment Technicians and Warehouse Technicians is entailed. This includes but is not limited to recruitment, attraction and performance management for staff.

Knowledge, Skills & Abilities

Travel Requirements and Conditions

• Some daily local travel may be required to perform delivery and pick up of equipment.

Work Environment, Conditions and Demands

• The ability to maintain a flexible schedule to accommodate unplanned events and participate in an on-call rotation is essential
• Assist with delivery and warehouse demands as needed.

Physical Requirements and Demands

• This role entails prolonged sitting, standing, walking, pushing/pulling and climbing in and out of the truck
• Incumbents must have the ability to lift and carry durable medical equipment that weighs up to 75 lbs. for a moderate period of time (25% – 50% of the day)
• For those sites that dispense liquid oxygen, incumbents are required to occasionally lift pull, push, and carry containers up to 100 lbs.
• Regular and continuous eye-hand coordination and manual dexterity is required to set up durable medical equipment
• Frequent bending, twisting, grasping and squeezing and occasional kneeling, climbing stairs, reaching above the shoulder is required to transport and set up medical equipment as described

Additional Position Information

• This position requires skills in both delivery and management.
• Job may require proof of COVID-19 vaccination as required by an institution, state or local law or ability to demonstrate a negative COVID-19 status through routine testing.

StateServ-HospiceLink offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!

Licenses & Certifications

• Driver License