JOB
DSHS ESA Support Enforcement Officer 3 (Customer Service) Are you interested in expanding and growing your current skills?As a Customer Service Support Enforcement Officer Lead you will offer direction and training in all areas of child support collection and enforcement. You will provide technical expertise with changes in laws, policies and procedures to the team. This is a great opportunity with the Division of Child Support Customer Service Team in The Olympia Field Office.Join us in Transforming Lives! Some of what you'll be doingTrain staff in all aspects of child support collections/enforcementReview work and explains child support laws and proceduresAudit work and work flow to meet Federal and State guidelinesFirst line of contact for conflict resolution of debt and other child support related concernsReview and make determination on child support distribution issuesMake critical casework decisions such as initiating, preparing, signing, and serving administrative and legal support enforcement actionsEstablish Administrative Child Support Orders by researching and locating income informationAnalyze, interpret, and apply State, Tribal, Federal, and International laws pertaining to paternity determinationCalculate complex financial and medical child support obligations and arrearagesAssist with developing and implementing training plans and performance management plans.What we are looking for: Knowledge of State statutes and Federal regulations, legal rights and remedies in support enforcementExcellent verbal and written communication skillsAbility to multi-task, prioritize workload, and be responsive to changeKnowledge of paternity proceeding, accounting and collection practicesCase management skills to manage a large, growing, and diverse caseloadInvestigative and interview skills to find information from various sources Who should apply: Professional with at least two years of experience as a Support Enforcement Officer in the state of Washington Along with your online application, please submit: Current resume 4 professional references with contact information Cover letter indicating what draws your interest in the Customer Service Support Enforcement Officer 3 positionOur Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency’s mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security. Questions about this opportunity? Please contact audrey.adams@dshs.wa.gov or call the main line at (360) 725-5810 reference job number 04903
SUPPLEMENTAL INFORMATION
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.