JOB
Support Enforcement Officer 4 The Division of Child Support (DCS) has an opportunity for a Support Enforcement Officer 4 (Supervisor) in Olympia. You will supervise a cross functional team of varying job classes, provide key leadership and a vision consistent with our mission to Transform Lives, and take an active role in ensuring continued support and excellent customer service to Field Offices and the families we serve.Your ability to supervise and train staff while promoting positivity will greatly enhance your success in this job. Some of what you will do: Supervise and train Support Enforcement Officers, Support Enforcement Technicians, and Office Assistants in all aspects of performing program functions Establish team procedures and expectations and evaluate staff performance Participate in recruitment, hiring, and selection of staff Assess training needs and coach and mentor staff Act on behalf of other SEO 4s in their absence Provide input on policy clarifications, emergency procedures (canary notices), and manuals for DCS statewide Perform special audit functions based on questions, complaints, and claims from clients, the public, and the legislature; conducts specialized statewide auditsManage workflow of Office Assistant, Support Enforcement Technicians, and Support Enforcement Officer staff and assess training needs to ensure a high volume of work is able to be completed to meet strict federal timelinesWhat we're looking for someone that can: Resolve problems effectively and work with others to develop and implement solutions Gain a deep knowledge of state statutes, Federal regulations, Federal case processing standards, court decisions, Attorney General's opinion, and departmental regulations in relation to the program. Supervise, coach, evaluate, and provide feedback on the performance of technical, professional, and other staff performing support enforcement activities Maintain confidentiality in and outside of the workplace, and conduct effective meetings Negotiate and persuade using professional judgmentWork professionally with Assistant Attorney General, county prosecutors, court justices and debtors and their legal counselTravel based on business needsWho should apply?Professionals with two years of college-level coursework. And Four years of experience related to child support enforcement and/or debt collection-related functions, including three years of experience as a Support Enforcement Officer. And Six months of supervisory experience or coordinating and participating in the planning, development, implementation, evaluation, analysis, and enhancement of functions, programs, and processes or six months experience as a Support Enforcement Officer 3. Please Note: Equivalent education and/or experience may substitute year for year.Interested? Submit your application and attach a resume. Questions? If you have any questions, you are encouraged to contact DSHS recruiter Georgina Pringle by email Georgina.Pringle@dshs.wa.gov or call the main Talent Acquisition line at 360-725-5810 and reference 05546. Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s mission that you bring equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
SUPPLEMENTAL INFORMATION
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security