Description

Duties

• Provide leadership in facilitating process improvement projects, workgroups, and meetings across the section and agency related to Apple Health eligibility policy, procedures, and workflows impacting Apple Health eligibility delivery systems and eligibility systems.
• Across the section and by leading a team, provide strategic oversight and alignment to prioritize project initiation, coordination, resources, and develop timelines in accordance with compliance timelines, agency goals, and directives with the management team.
• Strategically plan resources, track, and prioritize the operative and data deliverables of the eligibility section; communicate and deliver internally and externally as required.
• Manage, develop, and coordinate special projects, priorities, or other operational changes associated to eligibility system solutions. This includes participation, communication, and leading or assigning projects for the needs and requirements for eligibility system analysis and changes.
• Work with executive leadership, eligibility policy managers, impacted business areas and staff to strategically analyze processes, systems impacts and solutions related to proposed policy and legislation.
• Develop system and operational plans to comply with new regulations. When appropriate for higher level decision making, work with policy managers to draft agency briefing papers or process maps in order to conduct effective analysis with respect to impacts, risks, timelines, and solutions for project implementation.
• Ensure implementation of resulting project and compliance timelines are within the requirements of federal and state mandates. Communicate timely with sponsors and executive leadership of timelines, risks, and mitigation.
• Support the agency standards for use of project management tools and principles to monitor, track, and report on work assignments and project status.
• Ensure incorporation of a diversity, equity, and inclusion lens in the consideration and implementation of new tools, projects, policy development, data visualization and analysis, and processes.
• Serve as an agency champion in human centered design methodologies and approaches and prioritize the incorporation of human centered principles into initiatives, to ensure that we are designing programs and policies ‘with’ people instead of ‘for’ people.

Qualifications

• A working knowledge of Washington State governmental structure and function of division, especially Medicaid policies, procedures, and services to ensure appropriate Medicaid services to participants of the division’s programs.
• Have considerable working knowledge of state and federal laws, regulations, and procedures as they relate to Medicaid, health care reform and delivery of medical programs.
• Formal training process-improvement and/or problem-solving methodologies such as Lean or Six Sigma.
• Awareness of human centered design methodologies and practical applications within government agencies.
• Ability to form relationships with strategic partners, e.g., government agencies, non-profit agencies, schools, business, and faith-based communities.
• Ability to speak effectively and professionally in public to a variety of audiences.
• Ability to write clear, concise, and grammatically correct letters, reports, and other forms of communications.
• Excellent organizational and multi-tasking skills.
• Experience working independently as well as an effective team member.
• Strong interpersonal communication skills.
• Proficient in MS office products including Word, Outlook, PowerPoint, and Excel.
• Knowledge and applied skills in the principles of management and organizational practice. This includes group process and problem-solving methodologies, conflict management and negotiation skills.

Supplemental Information

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach:

• A cover letter that specifically addresses how you meet the qualifications for this position.
• Current resume.

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA.
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values.
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits.
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• Tuition reimbursement.
• And free parking!