Description

Duties

In this role and on a typical day you can expect to plan and supervise day-to-day work of an individual team, set performance expectations and achieve standards. You will review the work of staff, make suggestions to assignments and schedules to ensure adequate response to fluctuating workloads and evaluate employee performance and prepare performance appraisals.

Some of the work you will be relied upon for:

• Determining training needs of staff in the use of all electronic applications and workflows.
• Identifying training needs of individual staff members and assisting them in meeting their training needs.
• Developing in-house training including training materials.
• Reviewing applicants’ credentials, conduct interviews, and hire or effectively recommend hiring staff.
• Proficient at using the agency’s electronic data storage software.
• Understanding the application and workflows.
• Proficient with the use of UTAB, ILINX and NGTS systems within ESD to accurately enter data into the current document storage system.

Qualifications

Required:
Must be able to pass an Unemployment Insurance (UI) Claim and Benefit Information Review.
Ability to type 40 WPM and 10-key at 8,000 Keystrokes Per Hour (KPH).
AND A High School Diploma or Equivalent and One (1) year of clerical experience.
ORA combination of education and/or relevant experience.

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Attach your Resume and Cover Letter with yourOnline Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Supplemental Information

Ouragency's mission and valuesdrive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Jeanette Nelson or 564-200-2475 the Talent Acquisition Team, athrrecruiting@esd.wa.gov or Washington Relay Service 711. If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.