Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF HUMAN RESOURCES, DAVIDSON COUNTY

Qualifications

Summary

Summary: Under direction, performs instructional system design work of considerable difficulty and performs related work as required.

Distinguishing Features: An employee in this class performs instructional design work and curriculum development at the advanced/working level in the Department of Human Resources. An employee in this class will partner with customers to consult and create content, resources, and information as relevant to their requested needs. An employee in this class may pilot and facilitate created curriculum when needed to test with customers and internal stakeholders. This classification differs from the Learning Facilitator Sr in that the Learning Facilitator Sr functions primarily in a facilitation role. This classification differs from an HR Program Director in that the HR Program Director will be overseeing direct reports and program areas.

Responsibilities

Competencies

Competencies:

1. Customer Focus ¿ Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
2. Integrity and Trust ¿ Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/her for personal gain.
3. Peer Relationships ¿ Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
4. Problem solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
5. Time Management ¿ Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
6. Organizing - Can marshal resources (people, funding, material, and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
7. Organizational agility ¿ Knowledgeable about how organizations work; knows how to get things done both through formal channels and the information network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
8. Timely decision making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
9. Presentation skills¿ Is effective in a variety of formal presentation settings (one-on-one, small and large groups, with peers, direct reports, and bosses); is effective both inside and outside the organization, on both cool data and hot and controversial topics; commands attention and can manage group processes during the presentation; can change tactics midstream when something isn't working.

Knowledge:

1. Personnel and Human Resources ¿ Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
2. Basic knowledge of Law and government ¿ Basic knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
3. Communications and Media ¿ Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
4. Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Skills:

1. Service orientation ¿ Actively looking for ways to help people.
2. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
3. Active listening ¿ Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
4. Critical thinking ¿ Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
5. Basic Negotiation skills ¿ Bringing others together and trying to reconcile differences.
6. Time management ¿ Managing one's own time and the time of others.

Abilities:

1. Oral expression ¿ The ability to communicate information and ideas in speaking so others will understand.
2. Written Comprehension ¿ The ability to read and understand information and ideas presented in writing.

Tools & Equipment

Competencies:

1. Approachability

2. Business Acumen

3. Comfort Around Higher Management

4. Composure

5. Dealing with Ambiguity

6.Ethics and Values

7. Interpersonal Savvy

8. Priority Setting

9. Perseverance

10.Perspective

Knowledge:

1. Administration and Management

2. Communications and Media

3. Computers and Electronics

4. Customer and Personal Service

5. Design

6. Education and Training

7.English Language

8. Personnel and Human Resources

9. Psychology

Skills:

1. Complex Problem Solving

2. Critical Thinking

3. Instructing

4. Judgment and Decision Making

5. Learning Strategies

6.Negotiation

7. Reading Comprehension

8. Service Orientation

9. Systems Evaluation

10.Writing

Abilities:

1. Deductive Reasoning

2. Fluency of Ideas

3.Inductive Reasoning

4. Information Ordering

5. Mathematical Reasoning

6. Oral Comprehension

7. Originality

8. Problem Sensitivity

9. Visualization

10. Ability to lift 25 lbs.

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.