Responsibilities

Getting Information:

• Receives the case file and review complaint form.
• Verifies that the complaint falls within the agency's jurisdiction.
• Verifies the file is consistent with the information in appropriate case management program.
• Gathers or collect relevant documents from both the complainant, respondent and witnesses to be used in the analysis of the case.

Organizing, Planning, and Prioritizing Work:

• Prepares investigative plan to provide an outline for the case investigation.
• Submits the investigative plan to supervisor for review and approval of the investigation.
• Utilizes the investigative plan to conduct the investigation.
• Actively manages a working caseload, keep track of investigation process for each, and prioritize needed tasks based on the age and complexity of each case.

Analyzing Data or Information:

• Assimilates information and evaluate the credibility and relevance of the information source.
• Assesses the information against established elements of proof in order to make a recommendation.

Evaluating Information to Determine Compliance with Standards:

• Provides a written recommendation of appropriate findings utilizing the evidence gathered during the investigative process.
• Generates any associated reports at the conclusion of the investigation explaining the recommendation.

Communicating with Persons Outside Organization:

• Communicates with the complainant/respondent to verify the jurisdictional elements of the complaint.
• Explains to complainant/respondent the investigative process.
• Gathers information relevant to the issues and bases by interviewing complainant, respondent, and witnesses.
• Interviews relevant witnesses for additional information.
• Educates the general public on their rights, responsibilities and procedures of the agency.
• Conducts a predetermination interview with complainant or respondent at the conclusion of the investigation explaining the recommendation and inviting any additional information.
• Testifies in administrative hearings regarding their investigations, when necessary.

Documenting/Recording Information:

• Accurately records all interviews or onsite visits with complainant, respondent and witnesses.
• Accurately and completely documents in the case file and case management programs all investigated actions and communication related to the case.
• Ensures that all files are secured and organized according to agency standards.

Resolving Conflicts and Negotiating with Others:

• Conducts mediations, conciliations, settlement discussions as applicable to resolve cases of discrimination.

Establishing and Maintaining Interpersonal Relationships:

• Encourages harmonious work environment.
• Encourages and build mutual trust, respect, and cooperation among team members.
• Communicates issues effectively and professionally to resolve concerns.

Communicating with Supervisors, Peers, or Subordinates:

• Responds to inquiries from supervisors and peers in a timely manner.
• Communicates the facts of the investigation with supervisors and peers.
• Communicates the working caseload status to supervisors on a regular basis.

Interpreting the Meaning of Information for Others:

• Interprets the meaning and intent of policies and procedures for staff, community partners, case parties and the general public.

Interacting With Computers:

• Uses office productivity software including but not limited to word processing programs, spreadsheet programs, presentation software, web-based email programs, and search engines.

Competencies

• Decision Quality
• Functional/Technical Competency
• Problem Solving
• Time Management
• Perseverance
• Written Communications
• Ethics and Values
• Listening
• Composure
• Negotiating

• Law and Government
• Customer and Personal Service
• Clerical

Skills:

• Active Listening
• Critical Listening
• Reading Comprehension
• Speaking
• Writing
• Negotiation
• Coordination
• Complex Problem Solving
• Judgment and Decision Making
• Time Management

• Deductive Reasoning
• Inductive Reasoning
• Oral Comprehension
• Oral Expression

Tools & Equipment

• Personal Computer
• Telephone
• Fax Machine
• Scanner
• Copy Machine
• Camera
• Motor Vehicle