This position is located at the Department of Mental Health, Central Office, 2414 Bull Street, Columbia, SC 29201.
As the Program Coordinator I, working under minimal supervision of the Mobile Crisis Program Manager and Office of Emergency Services Program Director, you will be responsible for establishing and maintaining strong working relationships with all PSAP/911 centers within the state to ensure seamless collaboration between the 988 Lifeline and emergency services. This role involves coordinating efforts to provide effective crisis intervention, suicide prevention, and mental health support across the 988 Crisis Continuum of Care partners.
 
Responsibilities for this Program Coordinator I include but are not limited to:

• Serves as a liaison for collaborative efforts to establish and maintain productive relationships with all PSAP/911 centers and 988 Lifeline Contact Centers.
• Serves to train and educate PSAP/911 centers through the development and delivery of training programs for PSAP personnel regarding the 988 Continuum of Care partners and policies.
• Coordinates with PSAP/911 centers to enhance the integration of mental health crisis response within the broader emergency response system. 
• Assists with developing protocols for situations requiring coordinated responses between the 988 Continuum of Care and PSAP/911centers.
• Coordinates the availability and distribution of crisis intervention resources and materials to PSAP/911 centers and ensures they have access to up-to-date crisis intervention protocols and guidelines.
• Coordinates follow-up conversations with PSAP/911 centers to debrief and identify opportunities for improvement during 988 emergency interventions. Troubleshoots and provides support after crisis situations, ensuring smooth coordination with 911 services.
• Completes all DMH required trainings and seeks opportunities to advance knowledge/skills related to job duties.
• Ensures adherence to agency's Corporate Compliance Policies and Plan.

State Minimum Requirements:
A high school diploma and relevant program experience.
Agency (Facility) Minimum Requirements:
A bachelor's degree in a related field, with four (4) years' experience in crisis intervention and mental health support.
Note:If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position.Prior experience working in a 911/PSAP or as an emergency dispatcher. Experience as an interagency liaison. Two (2) years' program coordination experience.Bilingual abilities in English and Spanish (or another language) are a plus. The selected candidate must have the ability to establish and maintain effective working relationships with necessary agencies, organizations and Public Safety Answering Points (PSAPs). Ability to identify and effectively utilize resources available in the community to accomplish objectives. Must have knowledge and understanding of 911 emergency services, PSAP operations, and the 988 Crisis Care Continuum. Strong written, verbal communication, and interpersonal skills. Must be flexible. Ability to utilize a computer to collect and maintain data as well as prepare reports. The position will provide statewide coordination for 988 and 911/PSAPs. The position will require statewide travel with minimal overnight travel.
 
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex – including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
 
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position.
 
The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave accrual per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs