1 QC Reviewer (Case Management Analyst) Job in Columbus, OH
State of Ohio Jobs is Hiring a QC Reviewer (Case Management Analyst) Near Columbus, OH
QC Reviewer (Case Management Analyst)
(240002GL)Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Public Assistance
- Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!
Agency Mission
To improve the well-being of Ohio's workforce and families by promoting economic self-sufficiency and ensuring the safety of Ohio's most vulnerable citizens.
Our Vision
To be the nation's leading workforce development and family support system.
Our Values
Accountability, Innovation, Teamwork, Integrity, and Compassion
The Office of Family Assistance
This position is located in the Office of Family Assistance (OFA). OFA oversees cash and food assistance programs, work support programs for recipients of cash and food assistance, and refugee programs. Learn more about the office by visiting the Office of Family Assistance webpage.
What You’ll Do
The Supplemental Nutrition Assistance Program (SNAP), known as food stamps, helps low-income people buy nutritious food. We review SNAP cases to make sure they were completed timely and accurately. In this job, you will review the work of county caseworkers to see if they are making the correct decision on SNAP cases according to regulations. Job duties include, but are not limited to:
- Reviewing food stamp budgets
- Researching food stamp policy
- Managing and coordinating your schedule
- Traveling to counties to interview clients
- Calling people to verify information
- Reviewing screens in the Ohio Benefits eligibility system
- Sending contact letters to clients
- Completing interviews with clients, some who may get angry
- Completing cases in the Federal System
- Uploading materials and verifications for each review
Realistic challenges of this position could include:
- Maintaining a timeliness and accuracy rate of at least 88% on each review
- Managing and implementing policy updates
- Independently managing multiple assignments with overlapping due dates
Schedule: Monday - Friday 8:00am - 5:00pm; requires traveling 5-6 times a month. Remaining days are currently spent working remotely.
Travel: This position travels approximately 20% to 30% of the time throughout an 8-10 county area.
PN(s): 20042050.
Candidates must meet one of the following minimum qualification options to be considered for this position:
Option 1:
- 36 mos. exp. as public assistance caseworker, with experience in all categories of public assistance and 3 mos. trg. or 3 mos. exp. in technical writing and 3 mos. trg. or 3 mos. exp. in mainframe databases and valid Ohio driver license.
Or Option 2:
- Completion of undergraduate core coursework in social &/or behavioral science and 12 mos. trg. or 12 mos. exp. in public assistance regulations & policies relative to all public assistance programs and 3 mos. trg. or 3 mos. exp. in technical writing and 3 mos. trg. or 3 mos. exp. in mainframe databases and valid Ohio driver license.
Or Option 3:
- Equivalent of Minimum Class Qualifications for Employment noted above.
Technical & Professional Skills Utilized: basic math; ability to write professionally, be organized, investigative, motivated, and communicate well.
Tips For Your Application
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 32. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $27.84 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 32
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Hourly
$27.84
$29.06
$30.55
$32.04
$33.63
$35.27
$36.99
$38.84
$40.77
Annual
$57,907
$60,445
$63,544
$66,643
$69,950
$73,362
$76,939
$80,787
$84,802
Months of Employment
At Hire
6 months
18 months
30 months
42 months
54 Months
66 Months
78 Months
90 Months
What’s In It For You
We offer our employees a sustainable lifestyle that includes a flexible work life balance making our agency a great place to work!
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:
Medical Coverage
- Quality, affordable, and competitive medical benefits are offered through the Ohio Med PPO plan. For more information, check out the 2023-24 MyBenefits Guide Online flipbook or PDF copy and see pages 8-9 for costs.
Dental, Vision and Basic Life Insurance
- BU: Dental, vision and basic life insurance premiums are free after one year of continuous service.
- Exempt: Dental, vision and basic life insurance premiums free starting the first of the month following start date.
Time Away from Work and Work/Life Balance
- Paid time off, including vacation, personal, and sick leave
- 11 paid holidays per year
- Paid Childbirth/Adoption leave
Ohio Public Employees Retirement System
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
Deferred Compensation
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. As a new employee, you will be automatically enrolled into Ohio Deferred Compensation unless you opt-out within 90 days of hire date. Visit the Ohio Deferred Compensation website for more information.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Supplemental Information
EEO Statement
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. To request an ADA reasonable accommodation, please email ADA_Public@jfs.ohio.gov.
Telework Policy
ODJFS may require occasional in-person meetings for training or other operational needs. You will have access to ODJFS shared workspaces, if needed. Employees are required to sign a teleworking agreement upon their first day. Schedules and/or in-office days are subject to change based on the agency’s operational needs and telework status. Telework is considered a privilege and agreements are reviewed annually.
Background Check InformationThe final candidate selected for the position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal conviction(s) will be made before excluding an applicant from consideration.
The State of Ohio is a drug-free Workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, positions may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Status of Your Submitted Application
To check the status of a job application, sign-in to your profile and click on the "My Jobpage" tab to view completed submission. Check Job Status, and Submission Status, to see if there are any changes in status and View Email Messages to see if email correspondence was sent. We will correspond with applicants if they are selected for an interview.
Job Summary
Full Time
$55k-71k (estimate)
03/08/2024
07/04/2024
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