Support Coordinator Supervisor

*Typical working hours: 8:00 AM to 4:30 PM, Monday through Friday.*

Hybrid Work Schedules/Flexible Schedules/No On-call

Job Location:

This position will be domiciled at the Seven Hills Office Building.

Why you’ll love this position

The Missouri Department of Mental Health is dedicated to the prevention, treatment, and public understanding of mental illness and developmental disabilities. By joining our team YOU can make a difference in the lives of those impacted by a mental illness or developmental disability so they can have the opportunity to pursue their dreams, live their lives to the fullest, and be a valued member of their communities.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Role Description

This position supervises, manages and leads a Support Coordination Team to support individuals with intellectual and developmental disability. The Support Coordination Supervisor evaluates, mentors, and trains Support Coordinators, and other ancillary staff as assigned, in order to meet our Missouri Support Coordination Core Competencies, State Plan Requirements, and Medicaid Waiver Assurances. The Support Coordinator Supervisor will also work directly with individuals, families, and other agencies to address and solve problems as they arise.

What you’ll do

• Supervise, manage, and lead the Support Coordination Team.
• Provide guidance and resources to the Support Coordination Team to identify solutions when problems arise.
• Organize caseloads in an effort to assure equitable caseload distribution.
• Facilitate team meetings and support the SCIII to facilitate meetings, as needed.
• Fill Support Coordination Team vacancies by conducting interviews, selecting appropriate candidates, and overseeing the Support Coordination Onboarding Process.
• Recommend and conduct training for staff of new processes and enhancements and conducts new employee training.
• Monitor personnel issues with staff, address sick leave, annual leave, tardiness, and overall work performance.
• Review, submit, and approve all timesheets by established deadlines.
• Foster an open environment for the exchange of ideas by being open to differing opinions and ideas.
• Make timely and consistent decisions and communicate those to staff in a clear manner.
• Completes quality assurance tasks to ensure Missouri Support Coordination Core Competencies, State Plan Requirements, and Medicaid Waiver Assurances are met.
• Monitor employee assignments to ensure accuracy, completeness, timeliness, and compliance with CSRs, DORs, Division Directives, and Division Guidelines.
• Review and track completion of pertinent documents and logging related to Targeted Case Management (TCM) and Medicaid Waiver services including, but not limited to, Individual Support Plans (ISP), ISP Monitoring, individual log notes, Level of Care Assessments, and Health Risk Screenings.
• Review of Utilization Review (UR) packets and/or budget authorizations before approving or submitting to UR and/or Regional Office Director for approval.
• Complete the Monthly SC Supervisor Report to document team performance throughout the year and address situations that need to be improved in a timely fashion.
• Provides support to individual Support Coordinators and/or caseloads.
• Meet with individuals, families, and providers, to address issues, support a successful transition, observe Support Coordination services, and provide assistance to empower the planning team, as necessary.
• In the absence of the Support Coordinator, serve as a back up to manage a case load.
• Provide on the job coaching and mentoring by recognizing areas of strength, identifying areas for improvement, and developing individual action plans, as needed.
• Meet with each individual Support Coordination Team member at least monthly and record meetings in Engage tracking system

Essential Functions

• Knowledge of DD/DMH vision, mission, and values.
• Follow Code of State Regulations (CSRs), Departmental Operating Regulations (DORs), Division Directives and Division Guidelines.
• Communicate verbally or in writing with individuals, providers, co-workers, and/or supervisors utilizing agency forms, computer programs and email as required.
• Knowledge of Microsoft Office, Cimor, and Adobe Acrobat. Adaptable to updated technology and programs.
• Read and follow directions.
• Must travel to/from individuals home, provider and community locations.
• Must maintain a valid driver's license.
• Attends work according to facility policies in order to ensure adequate staff coverage.

Typical Qualifications

Bachelor’s degree and 2 - 4 years of relevant experience.

(Bachelor's degree is required per the TCM State Plan found at this link https://manuals.momed.com/collections/collection_tac942611/print.pdf page 8 and 9)

Knowledge, skills & abilities

Knowledge of the principles and techniques of supervision in the area of Support Coordination. Knowledge of Medicaid Waivers, other local funding sources, and community resources. Ability to plan, implement, evaluate, and/or monitor strategies for the improvement and delivery of effective Support Coordination Services. Ability to administer disciplinary action as necessary.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

To Apply:

Upload a cover letter, resume, official college transcript, and three professional letters of reference.

Complete information must be provided for your request to be considered. Documentation supporting your eligibility (transcripts, employment records, etc.) may be required at any time during the application and hiring process.

If you have any questions about this position, please email/call Human Resources at: 314-244-8906, Dacara.Bolden@dmh.mo.gov

The State of Missouri is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.