Injury Processing Manager

Annual Salary Range: $62,000 - $74,000

Why you will love this position:

The Division of Workers’ Compensation is a dynamic, energetic, and engaging environment that is modernizing its computer system. You will demonstrate operational excellence, improve processing techniques and procedures, and perform overall responsibilities to deliver support, communication, and framework to the workers’ compensation community. There is an immense opportunity for the Manager to contribute technical skills and talents and be part of a team that is striving for a better future that envisions change and a positive and healthy regulatory structure.

What you will do:

• Assist the state project management team with tasks relating to the modernization of the Injury Processing Unit operating procedures.
• Analyze problems independently, research and recommend solution alternatives, and execute steps to address business process gaps and data issues.
• Manage two supervisors and 10-14 team members working remotely and in-office, including hiring, coaching, evaluation, and training.
• This position will report to the Division Director and will meet regularly regarding day to day operations of the program.
• Utilize your workers’ compensation experience and claims adjusting skills to communicate with the stakeholders to achieve improvements with the case management functions and business operations.

All you need for success:

Qualifications

• 5-7 years of relevant experience, including 4 years of supervisory experience. (A Bachelor’s degree may substitute for 4 years of relevant experience.)

Desired Attributes:

• A Bachelor’s degree from an accredited college or university.
• Understanding of the Electronic Data Interchange (EDI) and IAIABC Release 3.0 or 3.1 requirements that apply to reporting of injuries under the workers’ compensation law.
• Knowledge and experience with case and/or claims management processes and technology; knowledge of workers’ compensation law and/or insurance law.
• Understanding of document management software and file-sharing applications like Box.com.
• Experience supervising multiple staff with processing and handling claims.
• Experience with Lean, Six Sigma, or Organizational Change Management.
• Ability to change priorities to meet multiple deadlines while being responsive to customer needs.
• Ability to maintain positive working relationships and conduct duties with courtesy and respect.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here. Our benefits package can be reviewed with this link: https://oa.mo.gov/sites/default/files/Total-Benefits-Package-flyer.pdf.

If you have questions about this position, please contact: Renee Guerrero at renee.guerrero@labor.mo.gov

The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.