Customer Service Supervisor

Division of Professional Registration

State Board of Cosmetology and Barber Examiners

Posting Closes 10/26/2022

Salary $40,406

Job Location: Division of Professional Registration, State Board of Cosmetology and Barber Examiners, 3605 Missouri Boulevard, Jefferson City, Missouri 65109.

Why you’ll love this position:

The office promotes a positive and supportive work environment for its team members. You will enjoy working with other professional colleagues in this fast-pace, positive office environment.

This supervisory position will be responsible for coordinating efforts of a team that is responsible for reviewing applications for licensure and corresponding with applicants and licensees. Candidates must have good, effective communication skills, be self-motivated with the ability to multi-task, make routine decisions, organize workflow and establish priorities and deadlines.

What you’ll do:

• Provide technical and administrative assistance to employees.
• Monitor workload of team and communicate directives and assignments to staff.
• Develop and update procedure manuals and training guides.
• Review complex applications for licensure, determine authenticity of documents, and ensure statutory requirements are satisfied.
• Correspond with applicants regarding errors and solutions.
• Enter information from the application into the licensure system.
• Prepare applications and supporting documentation for board review.
• Respond to written and verbal inquiries regarding requirements for licensure, fees, license status and the laws, rules and regulations pertaining to the board.
• Maintain a filing system and prepare records for digital imaging.

What we are looking for:

Minimum Qualifications

• Five or more years of experience in reviewing and processing official documents such as claims, applications or legal documentation; or two or more years of experience as a Lead Customer Service Representative (substitutions may be considered);
• (Earned credit hours from an accredited college or university in the areas of business or public administration may substitute on a year-for-year basis for the required experience)
• Knowledge of computer applications such as Adobe Acrobat Pro, Microsoft Word, Outlook and Excel.

More reasons to love this position:

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions about this position please contact:

Karla Johansen at karla.johansen@pr.mo.gov

How to apply:

https://mocareers.mo.gov/hiretrue/mo/mocareers/index.html

The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.