70 customer service supervisor - 5033622 Jobs in Jefferson, MO
State of Missouri is Hiring a customer service supervisor - 5033622 Near Jefferson, MO
Taxation Division – Income Tax Bureau – Correspondence Section
Customer Service Supervisor
Annual Salary $41,753.28
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
The staff is very knowledgeable, the work is rewarding and each day brings something new. This position will allow you to utilize your technical and professional skills. Responsible for overseeing the individual income tax protest unit and ensuring the Department delivers the highest level of customer service possible. The individual income tax protest unit is responsible for reviewing protest correspondence submitted by a taxpayer after receiving the Assessment Notice, they follow statutory guidelines, and adjust accounts accordingly. This position will write final decision letters if the protest is unsatisfactory with the taxpayer.
This position also reviews fiscal notes and replies to them in a timely manner in regards to the Department’s standing.
This position also assists the Customer Service Manager with overseeing the individual income tax, property tax credit and corporate tax correspondence units.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all of the duties, knowledge, skills, or abilities associated with this position.
- Review team member leave requests and timesheets in Leave track
- Review daily jobs to ensure there are no issues to address
- Update Daily Tracking spreadsheets for section
- Create and review bugs
- Review legislation changes and forward to manager for review
- Work new emails received
- Assign new work to unit
- Work any assigned projects
- Communicate professionally with all internal and external customers by telephone, email, letter and in person
- Update job knowledge by participating in educational opportunities such as Mo Learning classes along with department offered courses
- Communicate job expectations to team and assist when team members have questions
- Prepare all necessary section reports
- Any addition duties, as assigned
PLEASE DIRECT ANY QUESTIONGS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
We celebrate diversity and are committed to creating an inclusive environment for all.
The State of Missouri is an equal opportunity employer.
Job Summary
Full Time
Public Administration
$45k-58k (estimate)
04/24/2024
06/22/2024
mo.gov
JEFFERSON CITY, MO
>50,000
Private
MIKE PARSON
$10B - $50B
Public Administration
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Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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Listen attentively and actively and they must take ownership and responsibility.
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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.
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