Customer Service Representative (Call Center)

Department of Revenue

Annual Salary: $33,914.40 - $36,627.60

Location: Truman Building - 301 West High Street, Jefferson City, MO

Work From Home: Can work remote up to 4 days a week. Must work 1 day in office every week:

NOTE: In order to work remotely 4 days per week, must be fully trained, must be meeting the expectations of the position, and must maintain 40 hours of available leave,

DOR’s vision is to provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:

Help the Missouri taxpayers by answering their questions and resolving their business and individual tax issues through live chats, emails and phone calls. You will do a variety of things some of which are: resolve business and individual tax issues, help businesses obtain their license; run tax compliance checks; issue No Tax Due statements, establish individual and business payment plan agreements and much more.

This position requires the ability to multi-task, utilizing communication skills and multiple computer systems. If you like a rewarding, fast-paced environment, enjoy helping people and providing excellent customer service, with the possibility of advancement, apply today.

DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:

• Research and resolve tax issues for both internal and external customers
• Collect delinquent taxes through the use of multiple collection tools
• Interact with customers via telephone, email, live chat, in person, and written correspondence
• Analyze customers’ reasons for calling and then recommend process improvements.

CORE COMPETENCIES NEEDED:

Attention to Detail Clear Communication Computer Literacy

Multi-tasking Reliable Self-motivated