Job Title: Computer Support Technician

Where: Office of State Courts Administrator, Jefferson City, MO

Full-time: 40 hours

Starting Salary: $37,101.00

A career with the Office of State Courts Administrator will provide you the opportunity to work with a variety of exceptional, hardworking people and gain valuable work experiences. It takes many types of talent to advance the mission of the Missouri Judiciary and keep operations running smoothly. We have opportunities for individuals seeking meaningful work in providing administrative, business and information technology services to the Missouri courts.

We are recruiting to fill a Computer Support Technician position to perform a variety of computer systems administration and support tasks within an assigned region, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting of PC hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. Performs a variety of project tasks and requires good communication skills with the ability to work with users diplomatically and skillfully.

Other key responsibilities include:

• Supports court personnel using state and county provided software and hardware, network and local desktops, laptops and printers as well as all peripherals.
• Works with routers, switches and video conferencing equipment in the court environment in support of the courts network infrastructure
• Assists in analyzing the needs of users, installing, testing and maintaining software installations in an organization’s computing environment

Desired skills and knowledge:

• Physical ability to perform the job include carrying, standing, and lifting computer equipment.
• Ability to communicate ideas effectively, orally and in writing; ability to proofread and edit documents.
• Possess good interpersonal and customer service skills, and knowledge of troubleshooting and diagnosing technical issues on the phone as well as onsite
• Knowledge and experience with the following operating systems, and software: Windows XP, Windows 7, Microsoft Office 2010, Apple mobile devices, and a working knowledge of Lotus Notes
• Knowledge of Cisco routers, switches and Polycom video conferencing equipment

Minimum qualifications: (The following statement represents the minimum education and experience which will be used to determine qualifications of applicants. Additional experience above the minimum stated may be substituted on a year for year basis for the required education. Equivalent combination of relevant education and experience may be substituted on a year for year basis.)

Graduation from an accredited college or university with an Associate’s degree with at least fifteen (15) semester hours in computer science, computer information systems or closely related areas and one year experience in computer information technology systems such as computer programming, systems analysis and design or work with primary responsibility for the configuration of computer hardware and software in a server and/or microcomputer environment.

We are an Equal Opportunity Employer and have a strong commitment to diversity in all its forms. We are particularly interested in receiving applications from a broad spectrum of qualified people who will assist us in demonstrating our essential values of excellence, integrity, justice, stewardship, teamwork and partnership.