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If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that supports all of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Engagement Services (CES) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in The Harry S. Truman Building in Jefferson City, Missouri and travel will be required to other State offices supported in the area.
This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services (CES).
ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.
This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include:
Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.
The classification for this position is Client Support Technician; click for more information.
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.
If you have questions please contact: ITSDRecruiting@oa.mo.gov
Full Time
Public Administration
$61k-83k (estimate)
03/27/2024
03/27/2024
mo.gov
JEFFERSON CITY, MO
>50,000
Private
MIKE PARSON
$10B - $50B
Public Administration