Job Location:

• The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.

About this position:

Client Support Technician/Help Desk, PC Hardware Support, PC Software Support: This position is responsible for providing on-site computer support services for the Department of Revenue and entities that connect to the Information Technology Services Division (ITSD) network.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD), Client Engagement Services (CES) team.

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity united as #OneTeam.

Duties and Responsibilities:

• Hardware Support – Troubleshoot and assist in the diagnosis of hardware.
• Software Support – Troubleshoot and assist in reloading the functionality of various software products and operating systems.
• Application Support – Troubleshoot and assist in the diagnosis of all computer applications. Escalate unresolved application issues to programmers and other level-two support personnel as necessary.

Preferred Knowledge, Skills and Abilities:

• Knowledge of supported operating systems.
• Ability to understand clients’ needs and technical requirements and implement solutions.
• Ability to identify and resolve various software issues.
• Ability to respond to changing schedules and priorities.
• Ability to collaborate with other professionals.
• Exceptional customer service skills and documentation skills.
• Knowledge/experience in the desktop support area
• Experience with MS Office Suite, Active Directory, remote software tools, hardware support, VPN and Bitlocker.
• Ability to work well independently and as part of the team.
• Adequate typing skills.
• Must have a valid Drivers License.

The classification for this position is Client Support Technician; click for more information.

The State of Missouri’s benefit package includes a defined pension plan, paid time off, health insurance, and pre-tax flexible benefits. To learn more about the total benefits package click here.

If you have questions please contact: ITSDRecruiting@oa.mo.gov

The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.