Why you’ll love working for this Department:

You will be joining a Department committed to a culture of TEAMWORK to accomplish our goals together, where we deliver excellence through COLLABORATION with partners and stakeholders, embody ACCOUNTABILITY through trust and professionalism, and embrace WORK-LIFE BALANCE by prioritizing respect, boundaries, and time. While working at DHEWD you will be helping to develop the workforce of the future! Join us as we pursue our vision of “Every Missourian empowered with the skills and education needed for success.”

What you’ll do:

To perform this job successfully, an individual must be able to perform each essential function of the job with or without reasonable accommodation.

• Serves as a receptionist/information clerk within a Missouri Job Center; determines purpose of contact, provides general information and assists in preparation of forms; directs individuals to proper destination; receives and distributes messages; and schedules and/or arranges appointments
• Manages customer traffic flow, proactively coordinates with state and partner staff within the Job Center, checks identification of individuals entering the Job Center
• Pre-screens Job Center customers to ensure questions asked are answered and customers are directed to the correct staff member for appropriate services
• Assist with employer outreach calls as needed
• Conducts regular rounds throughout the Job Center; assists with various Job Center staff and customer inquiries/needs
• Assists customers with faxing, copying and scanning paperwork as needed
• Maintains order and proper behavior of individuals and groups on Job Center property
• Assists in the Resource Room, as needed
• Performs other related work as assigned
• Demonstrates regular and reliable attendance

Minimum Qualifications

• One or more years of work experience; and, possession of a high school diploma or proof of high school equivalency.
• (30 earned credit hours from an accredited college or university may substitute for the stated experience.)
• (Training from an accredited technical or military school may substitute at a rate of 30 earned credit hours, or 480 hours, for the stated experience.)

The State of Missouri is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.