Do you have a passion for helping others? At Child Support, we help the families of Iowa successfully navigate and understand the importance of providing both financial and emotional support for their children. This includes establishing and maintaining child and medical support orders, as well as processing support payments. We also offer programs to increase and enhance the involvement of parents with their children. We assist with resources for employment to help payors find work and partner with several entities to facilitate parenting programs.
Fort Dodge Child Support is seeking a Clerk Specialist who shares a passion for serving and supporting families through the life of their child support case. We are looking for someone who is respectful, positive, and a quick learner. This position performs a variety of support tasks and requires an individual that can be tactful and compassionate under stressful situations. The Clerk Specialist may assist with establishment and specialized case management tasks, location efforts through the internet and various automated systems, and must be able to communicate effectively with community partners such as human service agencies, attorneys, clerks of court, county sheriffs, employers, corrections, and other entities to achieve the goals of the Child Support Program.
The Fort Dodge Child Support office is located in downtown Fort Dodge. With convenient access to the hospital, medical providers, banks, library, and other services, Fort Dodge offers big city amenities in an intimate small-town atmosphere. Fort Dodge has great public and private schools, as well as two colleges. Fort Dodge offers many family-friendly attractions and outdoor adventures. It is also rich in fine arts, offering live entertainment such as live music on small and large scale as well as live theater regularly throughout the year. Some of the local attractions include:

• The Fort Museum & Frontier Village
• Community Orchards (and the Back 40 Playground)
• The Blanden Memorial Art Museum
• Soldier Creek Winery
• Rosedale Rapids Aquatic Center
• Fort Frenzy
• 32 parks to enjoy hiking or swimming
• New shopping center coming soon

• Hours 8:00 am - 4:30 pm, Monday – Friday
• Hybrid Work-From-Home schedule if requested and if approved by management
• Health, Dental and Vision Insurance Package
• IPERS Retirement package
• Option for deferred compensation (private retirement)
• Flexible Spending Accounts (medical and dependent care)
• Life Insurance
• Long Term Disability Insurance
• Employee Assistance Programs
• Employee Discount Programs
• Vacation
• Sick Leave (with no cap on hours that can carry over)

• Manage assigned case work and demonstrate critical thinking skills required to complete tasks independently.
• Read and comprehend complex instructions including federal, state and local laws, policy and procedures applicable to the Child Support Recovery program and apply it to child support casework.
• Produce work that requires extreme accuracy.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Resolve problems/issues by using good listening and positive conflict resolution skills.
• Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
• Work productively in a team environment. The ability to manage group processes; encourages and facilitates cooperation, pride, trust and group identity, fosters commitment and team spirit; works with others to achieve goals.
• Accurately enter, retrieve, file, generate and correct case folders and/or information from ICAR and various data base systems.
• Accurately sort and scan physical mail; index and retrieve electronic mail from Electronic Mail System.
• Navigate efficiently in a Windows environment.
• Proficient in Microsoft Office: Word, Excel, Outlook; and the ability to learn and use other personal computer programs as necessary.
• Perform mathematical calculations needed to accurately reflect support obligations.
• Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
• Maintain high attendance as excessive absenteeism negatively impacts the child support program.
• Write clear, concise and accurate letters that are grammatically correct.
• Travel occasionally when work is required outside of the office.

• Position requires successful completion of a criminal background check to include FBI fingerprinting.
• Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Experience equal to three years of full-time clerical or closely related work;

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