15 TECHNICAL SUPPORT SPECIALIST Jobs in Springfield, IL
State of Illinois is Hiring a TECHNICAL SUPPORT SPECIALIST Near Springfield, IL
Agency: Teachers' Retirement System of the State of Illinois
Closing Date/Time: 05/31/2024
Salary: 210 - ($49,670-$63,577) or 212 - ($55,281-$70,760)
Job Type: Salaried
County: Sangamon
Number of Vacancies: 1
****************A RESUME IS REQUIRED FOR THIS JOB POSTING****************
Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.
Job Summary
Under direct supervision of the Technical Systems Supervisor, the Technical Support Specialist will provide technical support to TRS employees, Trustees, Consultants, and other users of TRS’ computing environment and equipment. This position is responsible for providing frontline support through a centralized Help Desk and will perform on-call services when necessary.
Essential Functions
- Assist in managing Windows/Linux workstations
- Upgrading, installing, and configuring application software and computer hardware
- Provide frontline helpdesk support resolving tickets in a timely manner with limited disruptions
- Assist with drafting and/or updating procedures and documentation as assigned
- Assist IT staff for planning and implementing new or upgrades of IT infrastructure
- Training technical and non-technical staff on new systems, protocols, and best practices .
- Work alternate shifts when necessary and serve in an on-call capacity, including holidays and weekends as designated by the Technical Systems Manger or Supervisor.
- Perform other duties as required or assigned
Knowledge, Skills, and Abilities
- Ability to troubleshoot and resolve problems.
- Possesses flexibility to work in a fast paced, dynamic environment.
- Demonstrates written and verbal communication skills.
- Excellent interpersonal skills.
- Excellent collaboration and team building skills.
Minimum Requirements
- Bachelor’s degree in finance, Accounting, Economics or a related field. A professional accounting or finance certification is preferred.
- Associate degree in Computer Science or other related technical discipline
- Relevant experience may substitute for the degree requirement on a year-for-year basis
- Fundamental knowledge of and experience working with PowerShell or other scripting language
- Established communication skills, emotional intelligence, humility, and drive
- Must be able to work within a fast-paced environment that requires frequent attention shifts
- Proactive, self-starter able to work with limited supervision
- Good time management skills
Work Hours: 8:30 - 4:30 M-F
Work Location: 2815 W. Washington St., Springfield, IL 62702-3397
Agency Contact: [[recruiterEmail]]
Posting Group: Science, Technology, Engineering & Mathematics
TRS provides retirement benefits for teachers who are employed by all Illinois public common and charter school districts located outside the city of Chicago. The Illinois Pension Code contains the laws relating to our creation, benefits, and administration.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
Job Summary
Full Time
Public Administration
$83k-104k (estimate)
04/16/2024
06/15/2024
illinois.gov
SPRINGFIELD, IL
>50,000
2002
J B PRITZKER
$50M - $200M
Public Administration
Related Companies
About State of Illinois
The Chicago Metropolitan Agency for Planning (CMAP) is our regions comprehensive planning organization. The agency and its partners developed and are implementing ON TO 2050, a new comprehensive regional plan to help the seven counties and 284 communities of northeastern Illinois implement strategies that address transportation, housing, economic development, open space, the environment, and other quality-of-life issues.
The job skills required for TECHNICAL SUPPORT SPECIALIST include Technical Support, Help Desk, Computer Science, Communication Skills, Time Management, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a TECHNICAL SUPPORT SPECIALIST. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by TECHNICAL SUPPORT SPECIALIST. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for TECHNICAL SUPPORT SPECIALIST positions, which can be used as a reference in future career path planning. As a TECHNICAL SUPPORT SPECIALIST, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary TECHNICAL SUPPORT SPECIALIST. You can explore the career advancement for a TECHNICAL SUPPORT SPECIALIST below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/25/2022: Altoona, PA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
01/19/2022: Dothan, AL
Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
01/19/2022: Fort Collins, CO
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
01/23/2022: San Antonio, TX
Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
03/01/2022: Springfield, IL
To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Trains customers on how to use hardware and software.
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Be an Oracle Certified Associate.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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