Requisition No: 829985 

Agency: Department of Health

Working Title: OFFICE AUTOMATION ANALYST - 64065257 1 1

 Pay Plan: Career Service

Position Number: 64065257 

Salary: $55,000-$60,000 annually 

Posting Closing Date: 05/31/2024 

Total Compensation Estimator Tool

Your Specific Responsibilities:

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Monroe County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability,
Responsiveness and Excellence in all aspects of their work. This position is under the general supervision of the County Health Department Administrator. Complies with and monitors compliance (when applicable) with mandatory requirements in Section 215.422, Florida Statues, and Chapter 3A-24, Florida Administrative Code. This position will require routine travel between the clinics in Marathon and Tavernier and may require travel to other DOH Clinical sites in Monroe County based on agency need. 

New User Setup:

• Configures, installs, maintains, and support end-user computer workstation equipment, wireless devices, all external peripheral devices in Monroe County Health Department offices and Remote Teleworker Offices.
• Setup, configure, install, maintain, and support various hardware and software applications.

Inventory:

• Replace existing technology based on Manufacture End of Life Service (EOL) Agreements. Relocate equipment as needed from one location to the new location.
• Verify operation of the system hardware and applications.
• Prepare older, replaced computers for surplus by following the established processes and guidelines.
• Coordinate service calls for warranty and non-warranty items for repair.
• Document equipment relocations into the inventory system.
• Manage AT&T and Avaya Data Networks track and control the mobile devices and operating systems connecting to their networks. Access and provide streamline mobility by enabling device diagnostics, hotspot management and unified endpoint management (UEM) services.
• Assists with Audio Visual and videoconferencing needs for the Department of Health in Monroe County

Acts as backup for the Senior Network Systems Analyst.

• Will create and manage objects in Active Directory.
• Be able to create and deploy SCCM images using imaging software such as Microsoft Endpoint Configuration Manager.
• Train users on a variety of subjects from new user orientation to the use of software.

Help desk functions:

• Perform troubleshooting remotely or in person, to determine and apply the best solution for the situation.
• Consult with the Helpdesk Team Lead to assist with complex or unfamiliar issues.
• Record computer issues and resolutions in the Helpdesk ticketing system.

General:

• Completes EARS, Timesheets, and People First Entries within mandatory timeframes.
• Schedules time off in advance and collaborates with supervisor to ensure work responsibilities are covered when absent.
• Complies with SMART expectations related to position.
• Communicates, collaborates, and assists other professionals and paraprofessionals in other units within the agency (Examples: health fairs, immunization outreaches, disaster support)
• Attends and participates in quality improvement activities and staff meetings.

Performs other related duties as required.

Required Knowledge, Skills, and Abilities:

• Ability to troubleshoot various manufacturers of computer equipment including Dell and Hewlett Packard from the component board level to an external device such as a keyboard, monitor or printer,
• knowledge of Microsoft Operation Systems, office products and Outlook email in a network environment. Anility to work independently.
•  Ability to communicate effective both verbally and in writing.
•  Ability to plan, organize, manage, and track projects.
•  Ability to stay focused.
• Ability to research information.
•  Ability to make quick decisions, solver problems, remain flexible and keep a positive attitude.
•  Ability to read, understand and comply with the Department’s policies, procedures, guidelines, and practices relating to desktop standards.
• Knowledge of evaluation methods and practices

Qualifications:

Minimum

• Maintains current Driver’s License

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Confidentiality:Incumbent may have access to records containing Social Security numbers in the performance of their job duties.
• Quality Improvement– Incumbent will be required to participate in quality improvement projects and activities as needed to improve the processes in the program and the health department.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Department of Health in Monroe County 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.