Requisition No: 811973 

Agency: Commerce

Working Title: 811973 - OPS EMPLOYMENT PROGRAM SPECIALIST - 40099383 1 1 1

Position Number: 40099383 

Salary: $15.70 - $16.49 

Posting Closing Date: 02/08/2024 

JOB TYPE: FULL TIME / OPS
POSITION LOCATION: Tallahassee, FL (relocation benefits are not available for this position)

OPS Employment Program Specialist
This position will be used for multiple vacancies

OPEN COMPETITIVE

www.floridajobs.org/

Our Organization and Mission:

FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

Interviews may be held in person, virtually online, or via phone.

Multiple hires will be filled from this advertisement.

The Work You Will Do:

The Employment Program Specialist is a member of the Adjudication team of the Division of Workforce Services. The individual holding this position must be able to communicate effectively with members of the public and interpret information gathered from these individuals to apply the law in determining employer chargeability and addressing employer benefit charge protests.

• Reviews and interprets information in response to employer protest request.
• Composes and issues written, unbiased determinations to interested parties concerning the claimant’s eligibility for benefits(non-monetary), the chargeability of employer experience rating account and the chargeability of employer reimbursable accounts.

The Difference You Will Make:

Answers inquiries from employers, Claims and Benefits Offices, governmental agencies and other interested parties concerning the RA program, individual claims, and application of the Florida RA Law. 

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. FloridaCommerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

$15.70 - $ 16.49 per hour.

Your Specific Responsibilities:

This is a highly responsible position requiring extensive knowledge of reemployment assistance (RA) law and departmental procedures. The incumbent is responsible for several complex programmatic functions performed within reemployment assistance programs relating to claimant eligibility and employer chargeability. The incumbent requires knowledge of the reemployment assistance program and the ability to work cooperatively with others within the program.

Identifies and resolves problems in the daily operations of the offices of the reemployment assistance program. Analyze problem areas and recommends any changes needed to improve streamline existing procedures. Assists and coordinates implementation of new procedures.

Assists in providing programmatic training and technical assistance to associates relative to the reemployment assistance program. Assists in developing training materials and procedures.

Reviews determinations and appeal decisions to ensure federal, state and department guidelines and measures are met. Responds and communicates to customers regarding employer chargeability.

Performs specialized work assignments including the preparation of reports, project analysis and correspondence.

Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies, and procedures.
• Ability to collect, evaluate and analyze data relating to reemployment assistance programs.
• Ability to review reemployment assistance functions to measure effectiveness.
• Ability to develop training materials and train others.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.