Requisition No: 825896 

Agency: Commerce

Working Title: 825896 -EMPLOYMENT PROGRAM SPECIALIST - 40034182 1

 Pay Plan: Career Service

Position Number: 40034182 

Salary: $34,288.60 - $35,316.64 

Posting Closing Date: 05/01/2024 

Total Compensation Estimator Tool

JOB TYPE: FULL TIME / CSPOSITION LOCATION: TALLAHASSEE, FL (relocation benefits are not available for this position)

Employment Program Specialist

 Open Competitive

www.floridajobs.org/

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets.

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

An Employment Program Specialist is a member of the Claims Processing team of the Division of Workforce Services. You will have the opportunity to work within a team assisting the citizens and employers of Florida with various inquiries regarding the Reemployment Assistance program.

The Difference You Will Make:

As an Employment Program Specialist, you will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens.

FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and also exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.

Where You Will Work:

Tallahassee is Florida’s Capital City and continues to grow by attracting development and new businesses. Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. Florida Commerce’s main office is located in Downtown Tallahassee, the political epicenter that draws in visitors each year to visit the state’s Capitol. Each spring, the legislative session opens, and people pour in to see the Florida Legislature perform business and approve the state’s annual budget. Being in Tallahassee will guarantee you an experience vibrant with a unique experience, professional growth, entertainment, and culture.

Tallahassee is:

• Known for its beautiful parks, rolling hills and oak trees, canopied roads, hotels, dining, museums, arts, music, and natural resources (https://talgov.com/ )
• Home to major college campuses, Florida State University (FSU), Florida A & M University (FAMU) and Tallahassee Community College (TCC).
• Approximately 22 miles from the nearest beach ( https://choosetallahassee.com/beaches-near-tallahassee/ )

• Within a state having no state income tax for residents of Florida

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay: $34,288.60 - $35,316.64 Annually

SPECIAL NOTES: Incomplete Candidate Profiles will not be accepted. Please make sure that all parts of the profile are complete and accurate. ‘See Resume’ is not an acceptable response and all periods of employment and non-employment should be included with correct end of employment dates.

Your Specific Responsibilities:

This is a highly responsible position requiring extensive knowledge of Reemployment Assistance (RA) law and Department procedures. The incumbent for this position is responsible for several complex programmatic functions performed within the processes of the Reemployment Assistance Program. Responsibilities includes processing Florida liable claims, providing claimant instructions and taking necessary actions relative to claims activities. Professional work requiring not only extensive knowledge of the Reemployment Assistance Law, regulations, policies and procedures, but also the ability to plan, organize and coordinate work assignments, and work cooperatively with others.

Identifies and resolves problems in the daily operations of areas of the Reemployment Assistance Program. Analyzes problem areas and recommends any changes needed to improve and streamline existing procedures. Coordinates the implementation of new procedures.

Handles claims issues, processes additional claims, ensures customers' weeks are properly paid, issues determinations, and processes rejected/unpaid weeks. Reviews reports to detect incomplete claims as well as errors and corrections on claims. Provides training to associates in correcting the errors. Removes previous disqualifications and ends indefinite ineligibilities that would potentially prevent payment of current claims.

Coordinates unit activities relating to specialized work assignments and other related work as required including the preparation of reports, project analysis and correspondence to assist the supervisor. Prioritizes work and takes responsibility of assignments to ensure accuracy, efficiency and completion of work by deadlines. Randomly reviews and evaluates subunit work to determine if all work is in compliance with established standards. Assists in training associates, developing training materials and procedures, and may participate in cost quality and work planning studies. Associate will provide testing assistance for process improvements of the various intake methods. May be technical assistant to the unit and assist supervisor.

Interviews applicants by telephone or reviews Internet claims applications to determine eligibility for reemployment assistance claims. Screens applicants by gathering key information from a database to assess type and location of employment and applies various Florida, federal and other states' laws rules and regulations in making a decision on the appropriate type of reemployment assistance claim to file. Gathers information from applicants and records demographics, employment history relative to the claims process, assigns appropriate occupational classification codes and enters the information into a computer database. Checks wages reported by the employers to ensure that monetary entitlement is determined accurately. Responds to a large volume of claimant and employer inquiries relating to eligibility for reemployment assistance and employer chargeability. These inquiries and responses may be in the form of written correspondence or telephone calls.

Collaboratively works with representatives from the Program Support, Department of Revenue, Office of RA Appeals, and Contact Centers, Adjudication, Internal Revenue Service, Governmental Officials and other external parties as needed to resolve issues relating to claims.

Performs specialized work assignments and other related work as required within the section including the preparation of reports, project analysis and correspondence.

Performs other related duties as required.

Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies and procedures
• Ability to effectively communicate verbally and in writing.
• Ability to prepare correspondence relating to an employment security program.
• Ability to maintain records and prepare reports.
• Ability to communicate effectively.
• Ability to establish and maintain effective relationships with others.
• Ability to conduct interviews and investigations.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to collect, record, evaluate, and analyze data.
• Ability to work independently.
• Ability to plan, organize, and coordinate work assignments.

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state and national law enforcement records.

Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.