Description of Job

• Serve as a BTL for DCPHR, meeting all the requirements of that role as outlined by the BTT.
• Represents the division's interests on various department-wide OIT efforts to improve management of IT functions by serving on the BTT and other required division IT steering committees.
• At the division level, maintains computer and phone inventory, warranty information, monitors OIT Service Desk reports; elevates and ensures follow through on all service requests; negotiates completion of requests in timely manner; ensure service desk tickets are created for equipment reimaging or surplussing, equipment and software purchases, and rollout; coordinates hardware replacement schedule and software renewal schedules with Division managers and OIT, and ensures equipment is reimaged upon position vacancy.
• Coordinates with Division's Personnel Liaison (PL) and Program managers on new hires for allocating or purchasing equipment; ensures OITs project management tool is updated with current Division projects and status. Understand the Service Level Agreement (SLA) with OIT and uses the commitments contained within it to negotiate resolutions with OIT staff.
• Maintains knowledge and understanding of emerging technologies and makes recommendations to division leadership on new technical policies, hardware, software, and applications.
• Leads implementation of new applications and monitors/evaluates effectiveness of new applications
• As appropriate, provides direct technical assistance to DCPHR staff in using new and existing software, hardware, and applications.
• Evaluates technical training needs of division staff, develops and maintains technical training resources, and delivers training.
• Maintains current knowledge and understanding of emerging technologies and makes recommendations on all equipment/software purchases based on division goals and objectives.

• Monitors various data management systems within the division to insure that systems are functioning properly.
• Ensures that the interdependencies between specialized hardware and the data collection software remain up to date and operate without disruption.
• Coordinates with users to diagnose data flow failures as well as OIT staff to resolve and correct those issues.
• Coordinates requests for the installation or authentication for staff interfaces to the various systems with the appropriate OIT teams via designated procedures.

• This position provides project support for division process improvement efforts.
• Assists with creating, maintaining and implementing division-wide processes in collaboration with Unit Manager.
• Assesses existing business processes and making recommendations on improving efficiency using the LEAN and 5S methodologies.
• Gathers and synthesizing data; making recommendations and implementing changes related to waste reduction and improved customer service.
• Meets with division staff who are stakeholders in a particular process to obtain their feedback and incorporate it into new processes.
• Drafts processes and procedures for new and existing division-wide activities. Coordinating project and planning around new process implementation
• Drafts and sends correspondence to all division staff informing them of new processes, timelines, and other pertinent information.
• Periodically reviews new processes after implementation to ensure effectiveness.
• Update processes as required to improve efficiency and customer service.

• Responsible for staying informed on state price agreements and purchasing procedures for Telecommunications and IT-related goods and services.
• Serves as a resource to division staff regarding their technical procurement needs, including: providing Recommendations on software and hardware solutions, assisting with IT procurements, and providing direct technical assistance when appropriate.
• Processes assigned requests and review for compliance with state and department fiscal rules for items including but not limited to: ITSRs and Telecom request forms.
• Reviews and approves all lTSRs exceeding $5,000 as BTL.
• Provides oversight and guidance to division staff in identifying all required documentation for IT-related purchase order (PO) requests.
• Provides division staff with technical guidance and assistance in procurement, scope of work drafting, and PO initiation for IT-related purchases.
• Creates and monitors ITSR POs throughout the approval process by utilizing the CORE system.
• Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:
NOTE: To be considered for this position, your application must clearly demonstrate that you meet one of the following options needed for consideration:
Option 1:
Six (6) years of relevant experience in information technology, IT service desk responsibilities, resolving computer issues, coordinating technology equipment, evaluating new technology solutions, designing and monitoring implementation of new technologies, financial contract management systems, or other closely related experience in an occupation related to the work assigned to this position.
OR:
Option 2:
A combination of related education from an accredited institution in Business Administration, Information Technology, Computer Science, Database Management, Finance, or a field of study closely related to the work assignment. AND/OR Relevant experience in information technology, IT service desk responsibilities, resolving computer issues, coordinating technology equipment, evaluating new technology solutions, designing and monitoring implementation of new technologies, financial contract management systems, or other closely related experience in an occupation related to the work assigned to this position equal to six (6) years.
**This experience must be substantiated within the Work Experience section of your application. "See Resume" will not be accepted. In addition, part-time work will be prorated.**
**A copy of your transcript must be submitted at the time of application (Unofficial transcripts are acceptable).**
NOTE: Click on the link here How to Apply to submit a complete application that documents your work history giving details of your qualifications, including how your experience aligns with the minimum and preferred qualifications for this position when listing your work history.
Preferred Qualifications:
In addition to the minimum requirements, the successful candidate in this position will have the following highly desirable experience and competencies:

• Relevant experience with the State of Colorado
• Tech savvy and well-versed with software and web-based applications
• Experience providing technical assistance to users of software applications and hardware
• Experience with, knowledgeable and highly proficient in all Microsoft Suite applications
• Experience with, knowledgeable and proficient in Google applications, specifically Gmail and Google drive
• Experience with equipment and software purchases
• Experience coordinating hardware replacements and software renewals
• Ability to perform data querying, analysis, and reporting
• Documented experience developing work processes for others
• Outstanding skills and abilities in verbal and written communications
• Excellent organizational skills; the ability to set, track, and accomplish priorities, goals, and timetables to achieve maximum productivity, knowing the status of activities at all times

• Pursuant to CDPHE policy, a background check is required for all positions at CDPHE.
• Critical Status: Must be available in the event of an emergency, (e.g., bio-terrorist attack, chemical attack, disease outbreak or all hazards) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.
• Critical Status: Must be available in the event of the activation of the Continuity of Operations Plan (COOP) and be required to report to work immediately at the regular or alternate location. During this time, travel restrictions may be in place.

Supplemental Information

A complete application packet must include:

• A completed State of Colorado application.
• A cover letter that describes how your experience aligns with the minimum and preferred qualifications of this position.
• If using education to qualify, a copy of your college/university transcripts. Transcripts must be attached to your colorado.gov/jobs application. (unofficial copy acceptable)
• If you are a veteran, a copy of your DD214 attached to your colorado.gov/jobs application.

• All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.
  • If you submit more than one application, before the closing deadline, only the most recent application submitted will be used in the recruitment process.
• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.
  • Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.
• A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.