Are you looking to start a rewarding career with upward mobility? Do you enjoy working with people and technology? If this sounds like you, please apply today!

What You Will Be Doing
This associate position learns to operate IT systems and provide the technology support to ensure department staff can conduct their work efficiently, securely, and in-line with department mission and objectives. This includes learning to administer all systems not already administered by subcontractors or the state Office of Information Technology (OIT). This work includes, but is not limited to, provision of user accounts, deployment of computers, printer and peripheral configuration, documentation, end-user support and training, and ensuring appropriate and secure access to file sharing, collaboration, and other department IT services. This position is a direct report to the department IT Services Manager.

This is a flexibly staffed position. If hired at the Technician 1 level, promotion to the Technician 2 level will occur upon completion of the probationary period, the training plan, and the candidate meeting the minimum qualifications for the Technician 2.

Mission and Culture
DEED’s mission is to provide an excellent education for every student every day. The IT team at the Alaska Department of Education & Early Development provides exemplary technical support, troubleshooting, and systems management to staff as they assist Alaska's schools in meeting this mission.

Benefits of Joining Our Team
We're a collaborative team that values efficiency and appropriate solutions. We seek not only to support department staff, but also to help the organization continually adapt in a technology-laden world. We support ongoing learning and provide mentoring for career growth.

The Working Environment You Can Expect
This position is located in the State Office Building in downtown Juneau. Our space offers a relaxed setting with open offices and quiet workspaces to meet a variety of work needs. The office is within walking distance of multiple restaurants and coffee shops. Ample covered parking is available. Qualified employees have the option for teleworking and flexibility in scheduling after an initial training period.

Our ideal applicant will possess knowledge of or skill in each of the competencies listed in the minimum qualifications section below.
In order to advance to the interview phase of the recruitment, please ensure your application package reflects your level of knowledge or skill in each area.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

• Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Equivalent to those typically gained by:

Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts.

Special Note:
“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Additional Required Information

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements to be considered for employment at this time.

If selected for an interview, the applicant must provide the following:

• A list of at least 3 references with current contact information, if not already included in the application package.

Flexibly Staffed
This position is flexibly staffed. This vacancy may be filled at either the 1 or 2 level depending on the applicant's training and/or experience. This flexibly staffed position is being recruited for in separate postings and you will only be considered at the level for which you specifically apply. To be considered for the Technician 2 level, you must apply here.

Application Notice
You can ONLY apply for this position through the Workplace Alaska website or via a hardcopy application. If you accessed this recruitment bulletin through a job search portal, such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska “How to Apply" page. Your application must be submitted by 5:00 p.m. Alaska Standard Time on the closing date.

Work Experience
If using work experience not already documented in your application, also provide the employer’s name, job title, employment dates, and whether full or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are clearly met. If they are not, the applicant may not advance to the recruitment interview and selection phase.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit
If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, do not complete this question.

EEO Statement
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 465-4095 in Juneau or (907) 465-3412 (TTY) or correspond

Contact Information

Workplace Alaska Application Questions & Assistance
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance, please visit the reset password page.

For specific information about this position, please contact the hiring manager at the following:

The following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.

For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)

Insurance Benefits

• Health insurance, which includes employer contributions toward medical/vision/dental
  • The following employee groups are under AlaskaCare Benefits administered by the State: See https://drb.alaska.gov/help/plans.html for additional information.
    • AVTEC
    • Confidential
    • Correctional Officers
    • Marine Engineers
    • Mt. Edgecumbe Teachers
    • Supervisory
    • Unlicensed Vessel Personnel/Inland Boatman's Union
    • Exempt employees (not covered by collective bargaining)
  • The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information.
    • General Government
    • Labor, Trades and Crafts
    • Public Safety Employees Association
    • Masters, Mates & Pilots
• Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)

• Group-based insurance premiums for
  • Term life (employee, spouse or qualified same sex partner, and dependents)
  • Long-term and short-term disability
  • Accidental Death and Dismemberment
  • Long-term care (self and eligible family members)
  • Supplemental Survivor Benefits
• Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses

Retirement Benefits

• Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS)
• Matching employer contribution into a defined contribution program (new employees)
• Employer contribution into a defined benefit or defined contribution program (current employees)
• Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security
• Option to enroll in the Alaska Deferred Compensation Program
• Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment options