Act as an Assistant Bureau Director for Program Optimization Support and Transformation (POST) bureau.

• Participate as an active member of the Assistant Directors Management Team (ADMT).
• Work directly with the other POST Assistant Directors to ensure the effective coordination of all POST activities.
• Work directly with the POST Director to ensure that all POST activities are fully aligned with its mission and guiding principles.
• Assume the role of Acting Director upon request of the Director.

Provide oversight and support for existing business processes and systems in all functional areas of the Retirement System

• Manage and oversee staff who:

o Work with stakeholders to support existing business processes and system components.
o Document and categorize existing business processes.

• Work directly with operational bureau managers and staff in order to design and implement timely and effective solutions required to maintain existing functionality.

Manage and oversee business process analysis activities.

• Manage and oversee staff who:

o Work with stakeholders to analyze potential or actual changes to their business processes and systems.
o Facilitate the elicitation, documentation and tracking of new business requirements.
o Work with stakeholders to conduct the analysis necessary to determine the capability fits and gaps of existing or proposed system components.
o Facilitate the development of new business process designs.

• Assist with cost / benefit analysis activities.

o Work directly with operational bureau managers and staff in order to facilitate, coordinate and complete the numerous activities required as business owners of the Analysis Phase of the System Development Life Cycle.
Manage and oversee business process design activities.

• Manage and oversee staff who:

o Work with stakeholders to create functional and configuration design specifications.
o Ensure that design specifications provide the clarity required to allow operational bureau managers and staff to knowledgably perform their roles as approvers of all new business processes.
o Ensure that design specifications provide the clarity required to allow technical managers and staff to knowledgably perform their roles as developers of the system related components for new business processes.
o Ensure that solutions are consistent enterprise-wide whenever it is appropriate.

• Work directly with operational bureau managers and staff in order to facilitate, coordinate and complete the numerous activities required as business owners of the Design Phase of the System Development Life Cycle.

Support system development activities.

• Manage and oversee staff who:

o Work with stakeholders to answer inquiries and provide additional information to assist the developers who are building / modifying system components.
o Provide support for technical testing activities as necessary.

• Work directly with operational bureau managers and staff in order to facilitate, coordinate and complete the numerous activities required to support the Build Phase of the System Development Life Cycle.

Manage and oversee user testing activities.

• Manage and oversee staff who:

o Work with stakeholders to design and develop user test plans that effectively validate that all business process and system requirements have been met. Facilitate the execution of user test plans.
o Work with business and technical staff to analyze any problems identified during the user testing process and develop solutions that effectively address those problems.

• Work directly with operational bureau managers and staff in order to facilitate, coordinate and complete the numerous activities required as business owners of the User Testing Phase of the System Development Life Cycle.

Manage and oversee deployment activities.

• Manage and oversee staff who:

o Work with stakeholders to design and develop deployment plans that allow for the effective and efficient implementation of all new business processes and system components.
o Facilitate the execution of deployment plans.
o Work with business and technical staff to analyze any problems identified during the deployment process and develop solutions that effectively address those problems.

• Work directly with operational bureau managers and staff in order to facilitate, coordinate and complete the numerous activities required as business owners of the Deployment Phase of the System Development Life Cycle.

Staff supervision

• Directly oversee and supervise the activities of three Business Systems Analyst 3s.

o Enforce proper adherence to time and attendance rules.
o Communicate and enforce standards of professional conduct.
o Administer probationary processes (as necessary)
o Communicate performance expectations and evaluate staff performance.
o Manage training plans to ensure staff is trained as necessary to fully perform their duties at the highest level of competence.
Leadership and teamwork

• Project a positive outlook and attitude.
• Be flexible and receptive to new assignments based on evolving business needs, system capabilities and resource availability.
• Enable and empower subordinate staff to perform their duties independently whenever possible.
• Set example for subordinate staff by completing assignments promptly and with high quality.
• Be collaborative and cooperative.
• Embrace ownership of business activities and be accountable for effectively performing the duties associated with that ownership role.
• Maintain an environment that fosters and supports creative solutions and continuous improvement.
• Maintain a working environment that is committed to attracting, developing, and retaining a competent and highly motivated workforce.

Desired Competencies:

• Practical experience with the System Development Life Cycle throughout all phases of solution delivery.
• Experience using recognized business analysis methodologies such as business process flows, fit-gap analysis
• Experience creating configuration and functional design specifications.
• Experience developing test scenarios, scripts and data, and reviewing test results.
• Experience working with an Enterprise Resource Planning (ERP) system such as PeopleSoft.
• Strong interpersonal skills, particularly in verbal and written communication.
• Strong troubleshooting, problem solving and organizational skills.
• Ability to interact and work well with technical and business staff.
• Ability to work well in a team environment.
• Strong presentation skills.
• Strong supervision skills.

Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction, if an employee’s duties and work performance are aligned with telecommuting they may be allowed to do so. Upon approval to telecommute, OSC employees may telecommute up to 5 days per pay period.
Reasonable Accommodation:
The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers.