The Case Manager is responsible for ongoing needs assessment, personal goal plans, implementation, support, information, referral, and advocacy for individuals who are in the Supportive Housing program.

This position requires the ability to connect with clients who have experienced long-term homelessness, have mental and chemical health concerns, as well as physical health problems as a result of their life on the street.

This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine the client’s self-sufficiency.

The following duties are normal for this position. These duties are not exclusive or all-inclusive:

• Collaborate with the Housing Coordinator to assist clients in the housing application process.
• Assist clients in navigating the numerous providers of mental health, chemical health and physical health services, as well as any other community resources available to the client.
• Meet weekly with a minimum caseload of up to 30 individuals.
• Must achieve a minimum of 105 billable hours per month.
• Keep accurate, up to date documentation on all clients including but not limited to, goal plans, case notes, and other duties as needed.
• Facilitate relationship building between landlords/caretakers and clients.
• Utilize harm reduction interventions and methodologies to provide client centered services that keep them in housing. Utilize skills regarding crisis prevention and intervention.
• Assist clients to build upon their strengths and recognize their needs in a respectful manner.
• Visit and inspect client apartments on a weekly basis to ensure that they are properly maintained.
• Organize and facilitate social and recreational activities designed to promote community involvement and peer support.
• Work as part of a team to plan and develop resident programs.
• Attend regular internal and external agency meetings.
• Attend trainings that increase knowledge of effectively meeting clients’ needs.
• Work collaboratively as a team member and within the organization to implement the mission and plans of Start Today Hennepin.

Experience:

• At least 1 year of experience delivering services to those experiencing long-term homelessness, mental health, chemical health, etc. or Bachelor’s Degree in Social Work (or related field), work experience may be considered as a substitute for some education.
• Excellent verbal and written skills required.
• Ability to work independently and collaboratively.
• Knowledge of supportive housing and how to provide supportive housing resources.
• Valid driver’s license, proof of insurance and reliable vehicle required.

Additional Info:

Ability to use:

• Office equipment including telephone, smartphone, and voicemail systems, copier, printer, scanner, and fax machine.
• MS Word and Outlook.
• Computer Network (files, drives, and folders).
• **Driver's license and proof of insurance required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, climb stairs, drive, bend, and communicate. The employee must lift and/or move up to 15-30 pounds. This job involves flexibility in working in an office environment as well as traveling daily to clients' homes.

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: $49,000.00 - $53,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person