Description

Do you want to make an impact in your career and in your community? Are you interested in Child Development? Do you want to transform your career while helping others? Be a change-maker and feel the rewarding benefit of helping families, with no cost to them!

Stars Therapy Services is currently seeking an experienced and detail-oriented Scheduling Coordinator to work from our office in San Jose, CA. We are looking for talented people who are bilingual, preferably in Spanish!

Stars Therapy Services is a leader in providing Assessments and Early Intervention for children with developmental delays in a naturalistic environment. This includes providing Speech, Physical and Occupational Therapy using evidence-based practices, while also maintaining cultural sensitivity. We are a contracted, dedicated service provider of the San Andreas Regional Center that services families throughout 4 counties: Santa Clara, Santa Cruz, San Benito, and Monterey.

We view our team as our most important asset. We know that taking care of our people will empower us to take care of the community. Come join our dynamic team and let's make a difference together!

Responsibilities and Duties:

• Provide excellent customer service with exceptional phone etiquette and professionalism.
• Be the first point of contact and route calls to appropriate parties.
• Process referrals and educate families on the steps and procedures to access care.
• Schedule intake appointments, complete intake interviews, and respond to inquiries in a timely manner.
• Process cancellations and schedule make up appointments as needed.
• Communicate all changes in schedules between families and the clinical team.
• Research and communicate staffing coverage needs per assigned region.
• Maximize a family’s service hours based on their authorization and availability.
• Participate in ongoing training and development with leadership staff.
• Ensure meal and break period compliance when assigning clinical schedules.
• Other duties as assigned

Qualifications and Skills:

• Minimum 6 months of clerical and customer service experience.
• Bilingual (Preferably in Spanish)
• Experience with high-volume scheduling.
• Ability to prioritize and complete competing responsibilities and projects.
• Effective communication and comprehension skills in reading and writing.
• Skilled in collaborating with colleagues and leadership.
• Proficient in G-Suite and Microsoft Office 365.
• Display enthusiasm, attention to detail, and a team-oriented mentality.
• Ability to problem solve both independently and collectively.
• Comfortable in a fast-paced environment.

Benefits:

• Competitive pay and benefits
• On-going training and career development.
• Generous Paid Time Off (Vacation, Sick, & Holidays)
• Health Insurance (Medical, Dental, & Vision)
• 401(k) plan