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At Audibel, a subsidiary of Starkey, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle. The National Customer Care Center Manager is responsible for working with Call Center Representatives and monitoring Call Source reporting to maintain a department-wide appointment conversion rate of 80% or better. By increasing appointments created from prospect calls, we ensure maximum sales opportunities for our offices, and a better return on marketing expenses. This position will report to the Marketing Director and work with him developing training tactics and metrics for success.
Approach and Deployment:
Results - Performance Measures (How to Measure Success):
Other Duties (Non Measurable):
Job Requirements:
Minimum education, certification and experience requirements:
Education:
High school graduate or equivalent work history
Experience:
Skills & Abilities:
Responsibilities
Exercise of authority or supervision over others in the call center team of 25
Budgetary Responsibilities:
NA
Confidential Information:
This position has access to a variety of confidential personnel data and customer data
Required Communication:
This position communicates regularly with internal leadership, internal marketing team, clinic teams, prospective patients and outside vendors.
Working Conditions:
Normal office conditions
Equipment Operation:
Normal office equipment
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
Full Time
$108k-137k (estimate)
05/01/2024
06/30/2024
guelphengsoc.com
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