• Full-Time. 
• Location: River West
• Pay Rate: $18-20 Hourly (Increase after performance review following probationary period)
• Paid Sick Time
• Paid Vacation
• Retirement Savings Plan
• Medical & Dental
• Holiday Pay
• Ongoing Training
• Must have a working phone that is NFC compatible.

• Scheduling and dispatching officers, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests, or immediate needs
• Relaying information such as work orders or other messages to and from officers, supervisors, or emergency personnel
• Using telephones, two-way radios, or text messages to contact officers or emergency personnel
• Speaking with supervisors or customers to resolve problems, requests for services, or equipment
• Being in charge of communications within company-assigned territories
• Dispatch to Police and Fire departments
• Handle high-volume of inbound and outbound calls
• Monitor systems using our software
• Help our customers, and team members with managing their incidents
• Keep a professional demeanor and follow established dispatch protocols and procedures
• Maintain your outbound and inbound calls with a high degree of urgency and accuracy
• Video event monitoring
• Troubleshoot incoming calls from both our clientele base, as well as officers
• Oversee daily operation, and effectively communicate pertinent information to the team accordingly.
• Respond to incoming time sensitive emails, as well as complete any additional tasks assigned to you by a manager
• Maintain accurate documentation of what your shift duties for the day entail, as at the end of each shift, you will need to distribute a report to team members and management
• Advise management of any major operational irregularities that arise throughout the day
• Any additional company expectations, as needed

• High School Diploma, or equivalent
• PERC card
• Fingerprint background check required by Illinois Dept. of Professional Financial Regulation
• Excellent communication skills to collaborate with others under any condition
• Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances 
• Ability to relay information in a fast-paced environment
• Must exhibit excellent customer service skills and phone etiquette
• Are able to fully maintain professional demeanor in stressful operational
• Are able to take instructions and follow-through independently
• Knowledgeable in Chicago area navigation
• Well-spoken - EXCELLENT COMMUNICATION SKILLS (written, verbal, and listening)
• Considerate - EXCELLENT CUSTOMER SERVICE APTITUDE
• EXCELLENT ATTENDANCE
• Must pass integrity and aptitude test, and sign a confidentiality agreement

Job Summary