From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. At Starbucks, our mission is to inspire and nurture the limitless possibilities of human connection - one person, one cup, and one neighborhood at a time. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. Starbucks technologists work to achieve this mission with cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
This position reports to the manager of Governance - Governance Risk and Compliance, within the Starbucks Global Cybersecurity Services (GCS) organization. GCS is chartered with leading, inspiring, and supporting Starbucks to cultivate trust in our brand by ensuring confidentiality, integrity, & availability in every partner, customer & supplier experience. The Governance, Risk, and Compliance (GRC) team further contributes by assuming end-to-end responsibility for the strategic value, usability, and performance of our governance tools and services.
As the technical product manager, you will support the Governance function within the Governance Risk and Compliance team. This technical product manager will be responsible for assisting in the design, operation, and management of risk-based operational flow to triage, prioritize, and manage GRC Governance services and products through their lifecycle. This would primarily include but not limited to our personal data usage review process and maintenance of our inventory of personal data assets that support our information security and privacy programs.
To be successful, the technical product manager needs to have demonstrated passion for learning, willingness to dive into the details, a drive to improve existing ways of working, and a desire to delight with outstanding service.
As a GRC governance technical product manager, you will:

• Develop and manage operational plans for the work group. Manage product planning through day-to-day collaboration and decision making with a cross-functional team including engineers, architects, and business partners.
• Collect, aggregate, and create requirements. Align with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team. Balance business need, capacity, and risk when proposing solutions.
• Lead feedback loops and coordinated efforts to partner with business and technology functions to identify opportunities to improve performance and overall service delivery using data. Define health and performance metrics. Create dashboard/reporting requirements and KPIs to measure product performance.
• Use Kanban, Agile or other Kaizen management models for work prioritization and continuous improvement, to manage tradeoffs on scope, resources, timeline, expectations.
• Prepare, communicate, and educate stakeholders on changes in policies, standards, and practices within the organization. Interact directly with business stakeholders to understand business problems and manage expectations. Present options/recommendations clearly and persuasively to support service decisions.
• Practices iterative, agile development. Identify and document technical tradeoffs as well as dependencies and constraints. Performs validation against stated goals; facilitate reviews and completion.
• Support operational delivery. As needed, participate in operational delivery of governance services to ensure stakeholder experience and address capacity spikes in service needs.

We'd love to hear from people with:

• Industry experience in a technology environment with a record of successfully delivering complex products or services (4 years).
• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years).
• Demonstrated ability to work with design and engineering to deliver customer facing features (4 years).
• Bachelor's degree in computer science, Information Technology, Business, or relevant field.
• Ability to work within large organizations to collaborate and drive cross-functional efforts and build partnerships to secure the resources necessary to achieve goals.
• Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.
• Strong knowledge of agile development practices, methodologies, and tools.
• Knowledgeable of agile/scrum methodology and user centric design; may be certified product owner; may collaborate with PMO/scrum master on project methodology to highlight issues and help as needed for product/service lifecycle.
• Strong verbal and written communications skills. Consistently uses communications skills to influence outcomes within a known skill set.
• Ability to balance multiple priorities and meet deadlines.
• Ability to thoroughly understand complex business and technical issues and influence decision making.
• Hands on experience in developing roadmaps, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements across teams in a fast-paced, changing environment (4 years).
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.

Preferred Qualifications

• 2 years of progressive industry experience in Information Risk Management, IT Governance, IT Compliance, Data Privacy or Internal/External Technology Audit disciplines, with at least two of those years in an IT or a software development setting.
• Exposure to industry governance or compliance framework (ISO, NIST, DMBOK, ITIL) and ability to leverage or apply to current work
• Ability to collaborate across teams, both internal and external to Technology Operations and Governance, Risk & Compliance (GRC), fostering effective engagement and building relationships
• Certifications such as CISA/CISSP, DGSP/CDMP/CIMP, CISM, CIPM or others focused on controls assurance, information security, data privacy or information risk management is a strong plus
• Business process (Six Sigma/Lean) or project management (PMP) certifications a strong plus
• Technical knowledge in O365 tools such as Excel, Sharepoint, work management tools such as Jira
• Technical knowledge in metadata/governance/compliance tools such as RSG Archer, Collibra

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What's more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.
If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
Join us and inspire with every cup. Apply today!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or via email at