JOB PURPOSE:

Maintain and manage all call center duties. Manage and Supervisor a Management Team that is responsible for the entire organization. Provide development and skills coaching to management team as needed. Set targets and effectively communicate goals to the management team. Provide accurate reporting to VP of admissions of KPI’s that were set for management team for approval. Track performance in Salesforce and adjust overall Business Plan as necessary. Develop incentive plans to award high performance. Manage the entire marketing budget for the call center to maintain a full census at contracted and company-owned facilities. Work with Human Resources department to create job descriptions, hire personal, and develop employee training programs. Work with Human Resources to develop and implement staff evaluations. Furthermore, the Director of Admissions may be called upon to undertake additional tasks and responsibilities as needed to support the overall objectives of the Call Center. Additionally, Candidates interested in this position must be willing to work 60 hours to meet the demands of the role.

The Admissions Coordinator is responsible for answering incoming telephone calls in a professional manner, offering service to people with substance abuse/mental health related rehabilitation questions and concerns. This position is also responsible for scheduling and completing the qualifying process, assisting clients with insurance information collection, potential private pay consideration and file processing This position is of critical importance to the corporation and is the primary source of revenue. Very valuable calls and assets are made available to ensure quality call flow, lead generation, PPC Campaigns, Social media campaigns and referrals.

Answer a multi-line telephone system in a polite, upbeat and friendly manner. Correctly documents his/her hours into StarBridge's webclock system Follows and conforms to StarBridge's drug and alcohol work policy Always practice customer service etiquette. Utilize available resources and follow protocol to answer questions, ask qualifying questions and educate callers. Gather client information, treatment history, and insurance information Follow HIPAA regulations always, regarding client information. Understand federal and state requirements regarding client confidentiality and the principles of maintaining protected health information (PHI). Qualify potential clients and log all information into Salesforce and Call Tracking Software. Communicate with Admissions Managers about the status of qualifying clients. Accurately review compliance checklist with caller. Follow up with your call leads and team mates regularly. Verify benefits with complete and accurate information. Communicate and work effectively with all team members and supervisors. Attend and participate in company meetings and training.

Job Type: Full-time

Pay: $30,000.00 - $120,000.00 per year

Benefits:

• Paid time off

Healthcare setting:

• Inpatient
• JCAHO accredited facility
• Long term care
• Military hospital
• Private practice
• Rehabilitation center
• Urgent care center

Schedule:

• Evening shift
• Every weekend
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person