• Answer and return incoming calls, texts and emails in a professional manner.
• Appropriately manage multiple incoming calls.
• Schedule patient appointment in appropriate and timely manner in order to maintain full daily schedule and meet production goals.
• Concentrate on current day first, next day second; i.e an opening in a current day schedule takes priority.
• Monitor/track Broken Appointments.
• Notify clinical staff of changes in schedules.
• Act as liaison between clinician and patient.
• Greet patients immediately upon arrival in pleasant and positive manner.
• Perform check-in procedures; obtain appropriate signatures for required documents.
• Assist the doctor in getting patients to understand and accept the recommended treatment and subsequently coordinate the treatment plan to work for both the patient and the dental office.
• At check-out, collect payment from patient in the form of cash, credit card or check.
• Discuss financial options with patients and enter into computer appropriately.
• Confirm all charges from the day sheet against routing slips.
• Able to perform “close out” procedures at end of day.
• Attend morning huddles at 7:45am.
• Able to independently run the office in the absence of the Lead.
• Maintain cleanliness of front desk area, break area and waiting area.
• Adhere to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records.
• Abide by all PPE standards for administrative staff.

Competencies

• Bilingual Korean and English speaking
• Customer service skills
• Interpersonal skills
• Confidentiality
• Microsoft Office
• Punctuality

Job Type: Part-time

Pay: $18.00 - $25.00 per hour

Expected hours: 24 per week

Schedule:

• 8 hour shift

Work Location: In person