Company DescriptionStarSource Consulting - we specialize in Information technology, providing superior resources to companies. We take pride in providing professional and ethical services to suit our client’s needs. At StarSource Consulting we are a dynamic, high-growth, full service commerce and outsourcing solutions provider looking for the best to work in our fast paced, entrepreneurial team environment.Job DescriptionYour Role with the Company:Recording and processing incidents and service requests according to process specifications.Communicating with users to understand issues and known solutions.Closing and documenting incidents according to process specifications.Forwarding incidents which cannot be resolved by the IT Service Desk to the specialist groups in the downstream support in line with the process specifications.Initiating escalations via designated management according to process specifications.QualificationsBackground Profile: Experience of customer service ideally gained in a customer facing environmentFlexibility to work shiftsExperience with Windows ClientExperience with Microsoft OfficeBasic knowledge of the Windows Active Directory and domain conceptBasic knowledge of PC hardware and mobile devices (e.g., PDA, MDA, Apple/Android products)Network knowledge (TCP/IP)Experience with VMwareFixed network telephones, cell phones, VoIP telephones Soft Skills Profile: Able to communicate effectively with the team, corporate customers of different technical expertise and all levels of managementAbility to efficiently resolve customer’s problems and escalate further as appropriate according to Company proceduresProfessionalism at all times, assertiveness and accountability, good timekeeping, flexibilityAbility to work well under pressure, set priorities and comfortable making decisionsDrive, enthusiasm, initiative, commitment and self-motivation, respect for colleagues, desire to learnAdditional InformationAll your information will be kept confidential according to EEO guidelines.